New American Funding - Cayla Smith
New American Funding - Novi, MI
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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The issues that came up internally were corrected quickly and the timing of the loan process was not hindered.
Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
I'm really glad to hear that you were satisfied and that the timing of the loan process met your expectations, Susan. Your feedback means a lot to me and to everyone at New American Funding. We always strive to provide a smooth and efficient...
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She is very helpdful and easyily to reach out.
Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
I'm thrilled to hear that you were satisfied with my service, Varidell! Your kind words and 5-star review mean a lot to me. It's always my goal to be as helpful and accessible as possible for all my clients. Here at New American Funding, we...
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Through all the issues we ran into over the previous loan and the merger of my credit union, both Cayla and Michael were very patient and extraordinarily helpful They turned what was a potentiallynerve wracking ordeal into a calm and smooth...
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Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
Hi John, thank you so much for your kind words and the five-star rating! I'm thrilled to hear that both Michael and I could help turn a potentially nerve-wracking experience into a calm and smooth process for you. That's always our ultimate...
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Very helpful with any questions and concerns.
The process was easy to deal with
Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
Timely responses
easily accessible
willing to answer any and all questions no matter how silly or how many times I had already asked them in the past
Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
Hi Quinlan, I'm so thrilled to hear about your positive experience. It is really important to us at New American Funding to make sure the process is as smooth as possible. Your satisfaction is our top priority. Thank you so much for your kind...
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Cayla made it great! Always responsive, always above and beyond, and one of the sweetest people I've ever talked to.
Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
We appreciate your kind words and for taking the time to write a review. Your satisfaction is our top priority. I look forward to assisting you further in the future!
Cayla and Hyguen both were on top of my loan experience and made sure I understood the process. Felt like I could always reach them and even if they were busy getting a call back when leaving a voicemail was guaranteed. Great experience overall....
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Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
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Cayla was friendly, professional and made this process super simple mainly because she's a great communicator. I had so many people reaching out to me to refinance my home and I really connected with Cayla because of her demeanor and her consistent...
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Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
Hi Joann, thank you so much for taking the time to leave such an incredible review. Your kind words truly mean a lot to me. It was a pleasure assisting you with your refinancing needs, and I'm looking forward to the opportunity to work with...
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I received Cayla and Shawn they were great . After a stressful horrible 4 months with Carmen,Jordyn and Brad.
Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
I'm so glad to hear that you had a positive experience with us, LaShawnn. I'm sorry to hear about your earlier stressful situation, but I'm glad I could make the process smoother for you. Feedback like yours helps us continue to provide top-notch...
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Shawn & Cayla did a great job. Answered all of my questions promptly!
Reply from New American Funding - Cayla Smith
February 27th, 2026 04:43 PM
I'm thrilled to hear that you had a positive experience, Thomas! Providing prompt and accurate responses is essential to us at New American Funding. I'm glad to know that Shawn and I were able to meet your expectations. Thank you for the excellent...
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
Purchase
Refinance
Conventional Loan
VA Loan
FHA Loan
Reverse Mortgage
Construction Loan
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Memberships
- MBA
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing