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Cathy Strawn, Ruoff Mortgage
VP Branch Manager | NMLS# 132721 | Ruoff Mortgage ...
Additional Licenses: NMLS# 132721.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and sh... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
This is my third experience working with the Strawn team and it was once again Fantastic! They make the process seamless and enjoyable- the BEST in the business~
Reply from Cathy Strawn, Ruoff Mortgage
August 2nd, 2024 09:39 PM
Scott - Michael and I appreciate you taking time to provide a review and share your feedback about the service we provided on your refinance. We are delighted to know you were pleased with the process and we appreciate your business and loyalty....
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Reply from Owner
July 23rd, 2024 02:04 PM
Thank you Quanah!
In addition to great communication and a user-friendly process with Loan Butler, I greatly appreciate the time Michael took to answer any questions I had. He was very patient with all my questions and informative.
Reply from Cathy Strawn
July 23rd, 2024 02:12 PM
Thank you so much for the five-star review, Quanah! We are so glad that you had a great experience with our team. Michael and I were grateful to assist you with the purchase of your home and we are so excited for you and Erin! If there is anything...
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Michael ensured a two week closing date, despite a bank holiday, and made it happen! He was always there to answer questions - email or by phone. We're so appreciative of Michael and Cathy, and couldn't recommend them more!
Reply from Owner
July 23rd, 2024 02:01 PM
Thank you Meg!
Michael ensured a two week closing date, despite a bank holiday, and made it happen! He was always there to answer questions and even joined a 45 min phone call to help us understand the full picture.
Reply from Cathy Strawn
July 23rd, 2024 02:03 PM
Megan - Thank you so much for trusting the Strawn Team with the purchase of your new home. We are grateful for the review and your kind words. I'm glad that your experience was awesome and we could close so quick! Wishing you and Clay the best...
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We really appreciated the thoroughness, communication, quick responses and personable experience we always received.
Reply from Cathy Strawn
July 9th, 2024 08:07 PM
Thank you so much for the five-star review, Karissa! We are so pleased that you had a great experience with our team and that we were able to help you and Jahlyn through the process! If there's anything we can ever do for you, please do not...
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Great team, easy to work with while keeping you informed.
Reply from Owner
August 8th, 2024 10:05 PM
Thank you Paul. We appreciate your review and kind words.
Cathy was great and really streamlined the process for us getting our first Indiana home.
Reply from Cathy Strawn
July 9th, 2024 08:00 PM
Thank you so much for the five-star review, Paul! We are so glad that you had a great experience with our team. Michael and I were grateful to assist you and Abby with the purchase of your Indiana home! If there is anything we can ever do...
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Reply from Owner
August 8th, 2024 10:14 PM
Anna - We appreciate your 5-star review with Google. We hope you are enjoying your home!!
We had a great experience and appreciated all of the communication throughout the process. This was our first time buying a home and we’re very grateful for all of the support we received from the team. Michael took our calls late in the evening...
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Reply from Cathy Strawn
July 9th, 2024 07:56 PM
Anna, Thank you for the kind words and five star review! Michael and I were grateful to assist you with the purchase your first home and we are so excited for you and Zach! If there is anything we can every do for you, please do not hesitate...
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About
Additional Licenses: NMLS# 132721.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
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Positions
- Ruoff Mortgage Company - Vice President and Branch Manager Aug 30th, 2016 - Current
Memberships
- NMLS Member
Addresses and Serving Areas
Other Serving Areas
Year Started
1986
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 132721
Achievements
- 2020 Ruoff Branch/Sales Manager of the Year
- Five Star Professional winner for 13 years
- Carmel Public Arts Advisory Council for the Mayor from 2018 through 2023
Hobbies
- Boating
- Traveling
- Golfing
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