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Carol Zink-Mailloux NMLS#158936
Branch Manager
University of New Hampshire
Carol Zink-Mailloux has been guiding clients through the mortgage process since 2002, making homeownership stress-free and enjoyable. With a 100% referral-based business, she works closely with buyers, Realtors, and financial professionals ... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Always there to answer questions works very hard anytime I needed a question answered at any time I always knew I was going to get a response in a reasonable amount of time.
Reply from Owner
August 24th, 2020 12:00 AM
Thanks for the review, Brian! Good communication is key during the loan process, and it sounds like Carol provided just that. We hope you'll return with any future homebuying or refinancing needs.
Carol was super professional, attentive and knowledgeable. We used her years ago, and knew in the future we would use her again for any of our mortgage needs. Highly recommend!
Reply from Owner
August 9th, 2020 12:00 AM
Thank you for the review. We're glad you came back to Carol! We hope you'll return to her for any future homebuying or refinancing needs and appreciate the recommendation.
Carol was great every step of the way. She was helpful, answering all questions in a timely manner. And really just kept things moving forward. I was expecting a much more difficult process with the COVID 19 pandemic in full swing
Reply from Owner
July 28th, 2020 12:00 AM
Thank you for the review, Peter! The last thing anyone needs these days is more stress, especially when getting a refinance. We're so glad Carol provided you with a smooth experience, and hope you come back to her with any homebuying or refinance...
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We navigated uncharted waters as we worked to sell our home and relocate during the covid crisis of spring 2020. Carol and her team helped us with extra documentation requirements (we are 20+ years self employed) and got us the best deal possible...
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Reply from Owner
July 23rd, 2020 12:00 AM
Thank you for the kind review! Clear communication is vital more now than ever, and we're glad Carol provided just that. We hope you will come back to Waterstone Mortgage with any future homebuying or refinancing needs. Congratulations on the...
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Carol was extremely responsive, proactive, and patient! We appreciated her attention to detail and her can-do approach. Plus, we got a fabulous rate!
Reply from Owner
July 28th, 2020 12:00 AM
Thank you for the review, Jacqueline. We're glad to hear Carol was so attentive and that you're happy with your rate! We hope you'll come back with any future refinance or homebuying needs.
Carol is really terrific at staying in touch generally and highlighting opportunities that might benefit us. She helped us with our initial mortgage and with refinancing, and she is on top of every detail.
Reply from Owner
June 29th, 2020 12:00 AM
Thank you for the review, it is much appreciated! Communication is one of the most important parts of any mortgage or refinancing process. It is amazing to hear this is your second time working with Carol. We hope you continue to work with...
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Always there when needed. Helped bring my anxiety down! She was informative and efficient !couldn’t ask for a better lender ! Available when needed
Reply from Owner
May 27th, 2020 12:00 AM
Thank you for writing! We are so glad that you had an informative and efficient experience at Waterstone Mortgage. We look forward to working with you again soon!
Every question, every concern and every inquiry was answered with care and efficiency. I would recommend Carol and her team to anyone...in fact I already have. Grateful for them treating me like a human and not a number.
Reply from Owner
May 27th, 2020 12:00 AM
We are so glad Carol and her team provided such a positive experience! We look forward to working with you again sometime in the future.
She worked with us incredibly well with buying our first home. All the stressful parts in buying a home were quickly reassured. I never thought buying a home would go this smoothly at such a unfortunate time with the pandemic. If we ever move...
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Reply from Owner
May 27th, 2020 12:00 AM
Hello! We're so glad to hear that your experience went so well, and that Carol helped everything run so smoothly. Enjoy your new home!
I was referred to Carol through my realtor and thank goodness for that! Carol was so personable, funny, knowledgable and accessible. Whenever I had questions (there was a lot) she responded quickly.
Reply from Owner
May 7th, 2020 12:00 AM
Thank you for sharing your experience with us, Katelyn. We're glad you were referred to Carol and that your experience with her was amazing. Congratulations on your new home!
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About
Carol Zink-Mailloux has been guiding clients through the mortgage process since 2002, making homeownership stress-free and enjoyable. With a 100% referral-based business, she works closely with buyers, Realtors, and financial professionals to provide top-tier service. As a Certified Divorce Lending Professional (CDLP®), she offers specialized mortgage solutions for clients navigating divorce. Carol is a recipient of the New Hampshire Housing Top Lender Award, but also lends in several other states including Massachusetts, Maine, Rhode Island, New Jersey, Vermont, and more. Outside of work, she enjoys traveling, camping, and coaching her son’s soccer team while supporting her daughter’s craft fair business.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Certified Divorce Lending Professional
New Hampshire Housing Loan Programs
Government Mortgages including FHA, VA, USDA
Construction and Renovation Lending
Conventional Mortgages
Investor Cashflow Loans and Bank Statement Programs
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Education
- University of New HampshireBachelor of Arts (BA)
Positions
- Waterstone Mortgage - Branch ManagerDec 26th, 2013 - Current
Memberships
- Divorce Lending Association
- Collaborative Divorce New Hampshire
- Massachusetts Collaborative Law Council
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Year Started
2002
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS #158936
Gallery
Achievements
- New Hampshire Housing Top Originators
- New Hampshire Housing Advisory Board
Hobbies
- Coaching Soccer
- Blood and Platelet Donor
- Community Volunteer (Epsom Town Committees)
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Disclaimer
Washington Consumer Loan Branch Office Licensee #CL-1291896. Licensed by the New Hampshire banking department. New Hampshire Mortgage Banker Licensee #19982-MB-BCH.Vermont Lender Branch License #7281.Vermont Mortgage Broker Branch License #1458 MB.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License #41DBO-140225.Massachusetts Mortgage Lender License #MC186434.Maine Supervised Lender Branch Licensee#1291896.Rhode Island Third Party Loan Servicer Branch License #20173406LS B01.Massachusetts Mortgage Broker License #MC186434.Rhode Island Loan Broker Branch Certificate#20173405LB B01 .Rhode Island Lender Branch Certificate 20173404LL B01.Licenseed by the N.J. Department of Banking and Insurance. Residential Mortgage Lender Branch Licensee.Oregon Mortgage Servicer Branch License #1291896.Oregon Mortgage Lending Branch License #1291896. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions