Brooke Phun
Sr Mortgage Lender
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Brooke kept us up to date and was very responsive.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you, William, for sharing your experience. I'm glad to hear that my updates and responsiveness met your needs. If there's anything else I can assist you with, please feel free to reach out.
Brooke is very approachable. She is very prompt in her responses whenever I reached out withe any query. Lastly she always pointed me in the right direction.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you Nikhil for allowing my team and I to help you with this investment purchase and many more to come.
Easy to work with, quick, responsive. A pleasure to work with.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you Kevin. It was my pleasure to work with you.
She was very supportive of my requests and she helped go the extra miles to clarify information for me that way id understand what I was getting into
Reply from Michael Zerr
May 18th, 2026 05:37 PM
We're very grateful for your kind words, Daniel. It's appreciated to know that Brooke was supportive and went the extra mile to ensure you understood everything clearly. If there's anything else we can assist you with, please let us know. Thank...
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Her positive attitude, knowledge and thoroughness.
Her responsiveness is always quick and detailed.
She is the best.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you, Arnold, for your kind words. I'm grateful that you appreciate my positive attitude and responsiveness. If there's anything more I can do for you, please feel free to reach out at any time.
She was very communicative and helped my husband and I understand the process. We felt very comfortable from the start with working with her.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you, Tanya, for sharing your experience. I'm glad I could help you and your husband feel comfortable and informed throughout the process. If there's anything else you need, please feel free to reach out anytime.
Brooke is incredible at what she does. She helped my wife and I navigate the loan process with ease. I really appreciate how much time she spent with us and how she patiently answered my questions. Brooke is very knowledgeable about the nuances...
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Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you so much Anthony. Congratulations to the both of you on this new home purchase. I am grateful for the opportunity to work with you.
Informative, not pushy and honest
Reply from Brooke Phun
September 12th, 2026 12:26 AM
I'm grateful for your kind words, Christopher. It's important to me to provide information in an honest and straightforward way, so I'm pleased to hear this resonated with you. If there's anything else I can assist with, please feel free to...
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She was very kind.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you for your kind words, Stephaine. I'm happy to know that you felt well taken care of during your experience. If you need anything else, I'm here to help!
Brook made the entire loan process smooth, clear, and stress-free from start to finish. Communication was fast, guidance was spot-on, and everything was handled with professionalism and care. Highly recommend!
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Rustam, I'm so happy to hear that the loan process was smooth and stress-free for you. It's great to know that my communication and guidance met your expectations. Thank you for your recommendation and for choosing First Federal Bank!
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About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Mortgage Refinance
Fixed Rate Mortgages
Adjustable Rate Mortgages
USDA Loans
Qualified Mortgage Pre-Approvals
Cash-Out Refinances
Specialities
VA, heloc, heloans, FHA, Conventional, Bank statements
Refinance, purchase, helocs and heloans, constructions
Construction to perm loan, heloc, heloans
All types of loans
VA, FHA, Conventional, NonQM Loan, Bank statements
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Positions
- First Federal Bank - Sr. Mortgage LenderApr 25th, 2017 - Current
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2012
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS #893642
Hobbies
- Eat and hiking
- Running and eating.
- Running
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Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.