Brooke Phun
Sr Mortgage Lender
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Brooke explained everything clearly and made a daunting process much less scary. She was always patient with us, handled the process efficiently, and was very communicative.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
It's great to hear that my explanations made the process feel more manageable for you, Anna. Patience and clear communication are priorities for me, so I'm pleased these made a positive impact on your experience. If you have any more questions...
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professional,prompt and extremely knowledgeable
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you for taking the time to share your thoughts, Forsan. I'm pleased to know that you found my approach professional and knowledgeable. It's important to me to be prompt and well-informed, and I'm glad it resonated with you. If there's...
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I would like to begin by saying that Brooke has been a tremendous asset to your department. She is consistently cordial and supportive, even in situations where I felt nervous or uncertain. She guided me through the process with patience and...
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Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you so much for these kind words Jenny. I am so happy for you on this home purchase. You deserve it. Now your parents can come to visit you and your sister. Let me know if you ever need anything, do not hesitate to call me or keep in...
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She was great!
Reply from Brooke Phun
September 12th, 2026 12:26 AM
It's wonderful to hear that you had a positive experience, Sarah. Ensuring quality service is my goal, and I'm glad to know it made a difference for you. If there's anything else I can assist you with, feel free to reach out. Thank you for...
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Made the refinance process smooth and easy.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
I'm pleased to know that the refinance process went smoothly for you, James. Ensuring a seamless experience is important to me, and I'm glad to hear it was helpful. If you have any further questions or need additional assistance, feel free...
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Brooke Phun ia a true professional in every way! Her communication was excellent and her question response was prompt and accurate. I would definitely refer Brook Phun and First Federal Bank to friends and family! I hope to work with Brooke...
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Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you for those kind words Michael. It was my pleasure to help you and Precious on this home purchase process. If you guys ever need me, let me know.
Brooke was extremely helpful in securing our mortgage loan. This was our first home purchase and so we had a lot of questions. Brooke and her team were very reaponsive and provided all of the answers and clarifications we needed. She was very...
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Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you Ben. Congrats to you and your wife on this new purchase. Stay in touch and we will help you on the refinance down the road.
Very patient
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you Tanisha. It was my pleasure helping you with this process.
Brooke was easy to talk too and communicated throughout the whole process. It was easy and seamless .
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you Heather. Let me know if you need anything down the road.
SHe was friendly very patient,
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you for your kind words, Alexander. I'm glad to know my friendliness and patience stood out to you. If there's ever anything else I can do or if you have more questions, please feel free to reach out. I appreciate your feedback and thank...
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About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Mortgage Refinance
Fixed Rate Mortgages
Adjustable Rate Mortgages
USDA Loans
Qualified Mortgage Pre-Approvals
Cash-Out Refinances
Specialities
VA, heloc, heloans, FHA, Conventional, Bank statements
Refinance, purchase, helocs and heloans, constructions
Construction to perm loan, heloc, heloans
All types of loans
VA, FHA, Conventional, NonQM Loan, Bank statements
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Positions
- First Federal Bank - Sr. Mortgage LenderApr 25th, 2017 - Current
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2012
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS #893642
Hobbies
- Eat and hiking
- Running and eating.
- Running
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Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.