Brooke Phun
Sr Mortgage Lender
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
We bought a house.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you for allowing myself and my team to help you and Melissa on this purchase Russell. Enjoy the house.
Brooke was a pleasure to work with. The answered all of our questions and concerns from application to closing
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you for allowing myself and my team to help you and Russel on this purchase. Enjoy the house.
I enjoyed our conversation and if you ever need anything; please do not hesitate to reach out to me.
Brooke is professional, personable, reponsive and trustworthy. My second great experience with her.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Walter, I appreciate your kind words about my professionalism and trustworthiness. I'm glad to hear that you've had another positive experience with me. If there's anything further I can assist you with, please let me know.
Brooke went above and beyond to help us in our new home purchase. It didn't matter what time of day, she made herself available for any questions or concerns. Even on vacation, she was a steady force to ensure our loan process went through...
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Reply from Brooke Phun
September 12th, 2026 12:26 AM
Haley, I appreciate your kind words about my dedication during your home purchase. I'm glad I could be there for you throughout the process, even during my vacation. If you need any further assistance, please feel free to reach out.
Brooke was knowledgeable, responsive, and very helpful throughout the entire loan process.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you Laura. Congrats on your guys new home. Let me know if you ever need anything else.
Help with what I needed to get done.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
I'm glad I could assist you with what you needed to get done, Reed. If there's anything else I can help with, please feel free to reach out. Thank you for your feedback!
always responded back to questions and concerns
Reply from Michael Zerr
June 24th, 2026 08:05 PM
We appreciate your feedback, Jennifer. It's good to know that Brooke was responsive to your questions and concerns. If there's anything further you need, please don't hesitate to contact us directly.
She is very friendly and helps you get paperwork fixed
Reply from Brooke Phun
September 12th, 2026 12:26 AM
I'm happy to hear that you found my assistance friendly and helpful, James. If you need any more help with paperwork or anything else, please don't hesitate to reach out. Thank you for your kind words about your experience with First Federal...
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I will miss some details, but every step of this process Brooke was an enormous help and educated me every time I got stuck. This is a new process to me, and she was VERY responsive and knowledgeable. We are very lucky that Brooke was the point...
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Reply from Brooke Phun
September 12th, 2026 12:26 AM
Thank you so much Jacob. Enjoy the new home and those land of yours.
Very clear and timely communication. Professional the entire transaction.
Reply from Brooke Phun
September 12th, 2026 12:26 AM
I'm grateful for your kind words, Michael. It's good to know that my communication and professionalism met your expectations throughout the transaction. If you need any further assistance, I'm here to help.
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About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Mortgage Refinance
Fixed Rate Mortgages
Adjustable Rate Mortgages
USDA Loans
Qualified Mortgage Pre-Approvals
Cash-Out Refinances
Specialities
VA, heloc, heloans, FHA, Conventional, Bank statements
Refinance, purchase, helocs and heloans, constructions
Construction to perm loan, heloc, heloans
All types of loans
VA, FHA, Conventional, NonQM Loan, Bank statements
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Positions
- First Federal Bank - Sr. Mortgage LenderApr 25th, 2017 - Current
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2012
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS #893642
Hobbies
- Eat and hiking
- Running and eating.
- Running
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Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.