Brenda Hermes, Ruoff Mortgage
Ruoff Mortgage - NMLS 141868
Taylor University
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer...... Show More
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Business Hours
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8 AM to 5 PM
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8 AM to 5 PM
Thu
8 AM to 5 PM
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Reviews from Web
The attention to detail and great service
Reply from Brenda Hermes, Ruoff Mortgage
May 21st, 2026 09:18 PM
I appreciate your kind words Justin! It was a pleasure to work with you! :)
Sincerely
Brenda
Communication and explaining things that we didn't understand.
Reply from Brenda Hermes, Ruoff Mortgage
May 21st, 2026 09:22 PM
Dawn,
Thank you for your kinds words! It was certainly a pleasure working with you and Justin.
Hope you enjoy your new home!
Sincerely,
Brenda
I never had to wonder what was next. Brenda made sure I knew exactly where I was in the process, the next step, and the step after that too. She answered every question I had quickly, regardless of what time or day it was.
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Reply from Brenda Hermes, Ruoff Mortgage
April 14th, 2026 09:22 PM
Shayee,
Thank you so much! I appreciate your kind words! I am so glad i got to meet you and I hope you love your new home! I have a feeling you are going to! If any questions pop up, please feel free to call or email anytime!
Nothing to add here
Reply from Brenda Hermes, Ruoff Mortgage
April 3rd, 2026 12:48 PM
Thank you for your positive rating. If you have any specific comments or questions in the future, feel free to reach out.
Brenda and Ruoff made the process as quick and easy as possible!
Reply from Brenda Hermes, Ruoff Mortgage
March 23rd, 2026 04:44 PM
Thank you so much! I truly enjoyed working with both of you again! I appreciate your business so much! :)
Overall good experience plenty of help with all the questions I may have had.
Reply from Brenda Hermes
April 14th, 2026 09:23 PM
Grady,
it was great working with you! Feel free to call anytime if you have questions!
Brenda was key to this level of customer satisfaction, she was the right amount of respectfully following up to ensure this refinance was timely and very informative of the breakdown of information. She makes you feel empowered based on the...
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Reply from Owner
March 20th, 2026 02:16 PM
Tyler, I'm really glad to hear that the support throughout your refinancing process made a positive difference. It's important to me to ensure clarity and stay connected so that you feel confident in your decisions. Your feedback underscores...
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Brenda was key to this level of customer satisfaction, she was the right amount of respectfully following up to ensure this refinance was timely and very informative of the breakdown of information. She makes you feel empowered based on the...
read more
Reply from Brenda Hermes
April 14th, 2026 09:24 PM
Tyler,
Thank you so much for your nice review! I think it's the nicest one I have ever received! I appreciate the time you took to do this! Feel Free to call anytime if you have any questions!
Sincerely,
Brenda
Brenda was amazing, she would anwsers my questions at 4am or 8pm and even on her vacation.
Reply from Owner
March 19th, 2026 03:05 PM
Carson, I'm really glad to hear that my availability made a positive impact on your experience. It's important to me that your questions are addressed whenever you need assistance. If there is anything more I can do for you, please feel free...
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Whether it was 4am-8pm Brenda would always awnser my questions! Even on her vaction!!!!!
Reply from Brenda Hermes, Ruoff Mortgage
March 10th, 2026 01:21 PM
Thank you so much Carson! It truly was a pleasure to work with you! Feel free to contact me anytime if you have any questions, or need anything in the future!
Sincerely,
Brenda
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 40 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Mortgage Refinance
Specialities
First Time Homebuyers, Refinances, FHA, VA, Conventional, 50+ Years of Experience
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Education
- Taylor University
Positions
- Ruoff Mortgage Company - Loan OfficerJan 5th, 2009 - Current
Addresses and Serving Areas
Serving
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS
Awards
Loan Originator of...
Hobbies
- Reading, Boating, Spending time with my family - 22 of us!
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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