Amy Helmen, Ruoff Mortgage
Senior Loan Officer | NMLS# 234556 | Ruoff Mortgag...
Additional Licenses: NMLS# 234556.
My customer service philosophy is rooted in respect, honesty, and clear communication. I understand that buying or refinancing a home—especially for first-time homebuyers—is a major life decision, and I’m ... Show More
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Reviews from Web
Amy was great as always
Reply from Amy Helmen, Ruoff Mortgage
August 21st, 2026 05:48 PM
Working with you two is always great as well. Enjoy the new home !
Extremely communicative and overall a very good experience.
Reply from Amy Helmen, Ruoff Mortgage
August 20th, 2026 05:21 PM
Thank you for your feedback Jessica, It was a pleasure working with you and I am happy to hear you had a good experience. Communication is important to me, and I'm glad it made a positive impact on your journey becoming a homeowner!
Working with Amy was such a wonderful experience! She was always available to answer any questions we had, sometimes even on the weekends. (Sorry Amy lol) she made the entire process feel so much easier and much less scary. She was incredibly...
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Reply from Owner
August 24th, 2026 01:12 PM
Wen, I'm so happy to hear that your experience was positive and that I could be there to support you through the process. I appreciate your kind words and am grateful for the opportunity to assist you, even on weekends! Thank you for trusting...
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Working with Amy was such a wonderful experience! She was always available to answer any questions we had, sometimes even on the weekends. (Sorry Amy lol) she made the entire process feel so much easier and much less scary to understand. She...
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Reply from Amy Helmen, Ruoff Mortgage
August 12th, 2026 01:47 PM
Wen, I'm happy to hear that you had a wonderful experience working with me. So happy I could make the process easier and less daunting! Thank you for including me in this journey of homeownership. Such a pleasure working with you!
Our loan officer was always on top of it! She was great at communicating everything!
Reply from Amy Helmen, Ruoff Mortgage
August 6th, 2026 06:29 PM
Keeping everything on track is always my goal, and I'm glad it was helpful! Such a pleasure to work with you two again. Congratulations on your new home!
Amy is the best of the best! She made the home-buying process a breeze through her timely communication, extensive knowledge, and kindness. I will recommend Amy to everyone! ❤️
Reply from Owner
July 27th, 2026 03:27 PM
Gabrielle, I'm grateful for your kind words and am pleased to hear that the home-buying process was smooth for you. It's wonderful to know that my communication and knowledge made a positive impact. Thank you for your recommendation!
Amy is absolutely incredible. She did a wonderful job throughout the entire process and was a joy to work with!
Reply from Amy Helmen, Ruoff Mortgage
July 15th, 2026 06:33 PM
I loved working with you Gabrielle! Thank you for always being quick to reply to requests and making the process go smoothly. I think the hardest part was waiting for the sellers to be ready for closing :)
Amy was wonderful throughout the entire experience. My situation was a little complex and she walked me through every step of the way With great patience. I would highly recommend Amy to any of my friends or family.
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Reply from Amy Helmen
June 29th, 2026 04:23 PM
Sinead, I appreciate your kind words and am so glad to hear that you had a positive experience. It was my pleasure to assist you through each step, and I'm thankful for your recommendation.
Amy Helmen, Ruoff Mortgage has received a review with 5 star rating from Eriq J
Reply from Owner
June 29th, 2026 01:28 PM
Eriq, thank you for the perfect rating! I'm glad to know your experience was a positive one.
Amy was fantastic and always pleasant to work with. Thanks for all your help!
Reply from Amy Helmen, Ruoff Mortgage
June 17th, 2026 01:13 PM
You were fantastic to work with as well Eriq. Congratulations on your new home!
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About
Additional Licenses: NMLS# 234556.
My customer service philosophy is rooted in respect, honesty, and clear communication. I understand that buying or refinancing a home—especially for first-time homebuyers—is a major life decision, and I’m committed to making the process as smooth and stress-free as possible. Whether you're purchasing your first home or refinancing an existing one, I provide reliable guidance every step of the way. Licensed in both Indiana and Michigan, I’m proud to help clients navigate their home financing journey with confidence and clarity.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Down Payment Assistance
Conventional Home Loan
Mortgage Refinance
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Addresses and Serving Areas
Primary Serving Area
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Year Started
2006
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 234556
Awards
Ruoff Experience a...
Hobbies
- Travel
- Golf
- Gardening
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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