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Guild Mortgage - Alona Hayes
Branch Manager | NMLS# 180226
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to eve... Show More
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Business Hours
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8 AM to 5 PM
Fri
8 AM to 5 PM
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closed
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Reviews from Web
poor communication for a large part of the transaction especially closer to the end. communication Got better at the end after I let my feelings be heard. This was a 45 day contract that still had to be extended and no extension was even talked...
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Reply from Guild Mortgage - Alona Hayes
December 17th, 2025 04:41 PM
I appreciate you sharing your experience, Otis. I apologize for the communication issues you faced during a critical phase of the transaction. Your feedback is valuable, and I'll use it to improve my process, ensuring that details are communicated...
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Guild Mortgage - Alona Hayes has received a review with 5 star rating from Joel L
Reply from Owner
December 17th, 2025 04:31 PM
I appreciate the positive rating, Joel. If you have any feedback or questions, feel free to reach out.
The loan process was simple and getting it to the finish line was stress free.
Reply from Guild Mortgage - Alona Hayes
December 17th, 2025 04:33 PM
I'm pleased to hear that the loan process felt simple and stress-free, Joel. Ensuring a smooth experience for you was important to me. If you have any further questions or need assistance down the line, please feel free to get in touch.
Timeliness
Reply from Alona Hayes
December 15th, 2025 02:19 PM
Thank you for leaving a positive rating, Casey. If there's anything more you'd like to share about your experience or if you have any questions, feel free to reach out.
Guild Mortgage - Alona Hayes has received a review with 5 star rating from Samantha M
Reply from Owner
December 17th, 2025 04:42 PM
I appreciate your positive rating, Samantha. If you ever have any questions or need further assistance, feel free to reach out.
Made the home buying experience so much more easier
Reply from Alona Hayes
December 5th, 2025 04:31 PM
It's great to know that your home buying experience was made easier, Samantha. I'm glad I could assist with the process. If you have any further questions or need support in the future, I'm here to help.
Everyone was great. They helped me through the whole process and made it as easy as they could. Answered ally questions and even ones that I didn't even think to ask. I will definitely be recommending to anyone I know that is going to be getting...
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Reply from Owner
December 17th, 2025 04:47 PM
I'm pleased to know that you found the home-buying process easy and that your questions were fully answered, Sam. Supporting you every step of the way is always my aim. I appreciate your intention to recommend my services to others considering...
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Everyone was great. They helped me through the whole process and made it as easy as they could. Answered ally questions and even ones that I didn't even think to ask. I will definitely be recommending to anyone I know that is going to be getting...
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Reply from Alona Hayes
December 4th, 2025 08:50 PM
I'm glad to hear that you found the process smooth and your questions thoroughly answered, Nathanael. Helping you navigate everything and address both expected and unexpected queries was my goal. Thank you for considering recommending my services...
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Guild Mortgage - Alona Hayes has received a review with 5 star rating from Nathan A
Reply from Owner
November 20th, 2025 08:14 PM
Thanks for the 5 stars! So blessed you chose us to work with!
Good communication, fast, friendly and not overly stressful
Reply from Guild Mortgage - Alona Hayes
November 20th, 2025 08:16 PM
Thank you so much for your kind words. I appreciate the opportunity to work with you and hope to do it again in the future! Please feel free to reach out if you have any questions at any time! Thanks again.
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About
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to every kind of borrower. Whether you are a first-time homebuyer, upgrading, downsizing, or investing in residential real estate, we have the loan to fit your life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Specialities
Bridge
Conventional
Down Payment Assistance
Energy-efficient
FHA
Jumbo
Lock and Shop
Manufactured Homes
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Addresses and Serving Areas
Primary Serving Area
Year Started
1960
Time Zone
Central Standard Time (CST)
Licenses
- NMLS# 180226
Gallery
Achievements
- TOP FHA AND VA PRODUCER
- 2021, 2022, 2024 PRESIDENT'S CLUB
- REI - MORTGAGE LOAN OFFICER OF THE YEAR! 2023
Hobbies
- Baking.
- Spending time with my family.
- Find the best loan programs for my clients!
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Disclaimer
I am authorized to do business in the states of Arkansas, Colorado, Kansas, Missouri, Oklahoma and Texas.; NMLS ID: 180226; Guild Mortgage Company; Equal Housing Opportunity; Company NMLS ID 3274. www.nmlsconsumeraccess.org/.