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Yoranne Mbadu
Customer Care - Dallas
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BSI is horrible. My mortgage was purchased from another company and I beg you to sell it to another company. BSI customter service is horrible; operational practices are horrible; web site is horrible; trying to get a live person on the phone...
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Very satisfied with BSI service and options to help customers with challenges and life changing events
Efficient resolution for escrow analysis once I got to the right person
I was ablw to confirm the payment information on my first call and she was very helpful and kind
Very good customer service.
I received an email stating my payment was late. It wasn't due for another week and since it is automatically deducted from my bank account, I was concerned something was wrong with my account. Not the case. I was told my payment was due to...
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Rep was able to identify the concern and able to provide suggestions to resolve it. She was knowledgeable.
Completed payment
Everything was resolved quickly.
Answered my question
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