Yoranne Mbadu

Polite and friendly service

Issue resolved

When Wesbanco SOLD WITHOUT MY PERMISSION to BSI, I was TICKED OFF! I got the letter and tried to set up my automatic payments and ONLINE account availability. The first time I called, I was told they don't have My mortgage information yet!...

They fix your screwup

Yoranne took the time to hear what I was asking and answered me in a very respectful manner. She had knowledge of my question.

They understood what I was asking and took care of it.

My questions were answered satisfactory.

She explained what I needed to look for when downloading the App for BSI and how to go in and make the payment

You jumped to

All my questions was answered and the repersentive was easy to talk too and friendly and was done in a timely fashion. Thank you for the services that you provide. Your customer Joseph V.