Top 5%
Tom Swan at CrossCountry Mortgage
Originating Branch Manager | NMLS #18631
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Middleburg Heights, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowne... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Tom and his team were an absolute pleasure to work with. We couldn’t be happier with our experience. We highly recommend Tom, he made things as stress-free as possible and always was extremely fast with answering any questions we had.
Reply from Owner
October 5th, 2026 06:49 PM
I'm grateful for your kind words, Mike. It's good to know that my team and I at CrossCountry Mortgage, LLC could make the process stress-free and provide quick answers to your questions. Thank you for recommending me!
Excellent experience
Reply from Tom Swan
October 2nd, 2026 08:28 PM
I'm pleased to hear you had an excellent experience, Michael. At CrossCountry Mortgage, LLC, ensuring a positive process is always my goal.
was very polite, friendly, and what they were supposed to do. Everything went smoothly.
Reply from Tom Swan
September 28th, 2026 12:37 PM
I'm happy to hear that your experience went smoothly with CrossCountry Mortgage, LLC, Johanna. It's great to know that my approach was polite and friendly during the process. Thank you for your kind words.
Tom was great during the entire process. His knowledge and communication were off the charts. I would definitely recommend Tom to anyone going through the home buying process.
Reply from Tom Swan
September 15th, 2026 03:20 PM
I'm glad to know you felt the process went smoothly, Adam. It's wonderful to hear that my knowledge and communication met your expectations. Thank you for recommending me and for choosing CrossCountry Mortgage, LLC for your home buying journey....
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Team was responsive and answered all of my questions and got me a good competitive rate on my home loan.
Reply from Tom Swan at CrossCountry Mortgage
August 24th, 2026 05:51 PM
I'm pleased to hear that you found the team responsive, Derick. It's great to know we could secure a good competitive rate for your home loan. Thank you for your kind feedback!
Tom Swan at CrossCountry Mortgage has received a review with 5 star rating from Kristen L
Reply from Owner
August 3rd, 2026 08:39 PM
Thank you, Kristen, for the great rating. I'm pleased that you had a positive experience with CrossCountry Mortgage.
We had such a great experience working with our broker! He was incredibly responsive and always made himself available, even answering emails at all hours. I also really appreciated how knowledgeable he was about the entire process, not just...
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Reply from Tom Swan
August 3rd, 2026 04:51 PM
I'm very glad to hear that you had such a positive experience, Kristen. I appreciate your kind words and am pleased that I could help make the process easier for you. If you ever have more questions or need assistance in the future, feel free...
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Tom was amazing. He answered all my questions immediately and was very professional. Everything went smoothly. Tom is top notch. He was a pleasure to work with.
Reply from Tom Swan
July 27th, 2026 01:40 PM
I'm happy to hear that everything went smoothly for you, Natalie. I appreciate your kind words and am glad I could assist with your questions promptly. It was a pleasure working with you as well!
Dawn was a nightmare to work with. She was highly unorganized. Was very aggressive in contact approaches and methods. Documents that could've been in process sooner, weren't requested until much later and delayed the buying process by two weeks...
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Great people, couldnt have gotten this done without them
Reply from Tom Swan
June 22nd, 2026 07:18 PM
Thank you for your kind words, Jacob. I'm glad we could help you through the process. If you ever need anything else, just let me know.
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Middleburg Heights, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #18631 | Branch NMLS #2013837
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 18631
Disclaimer
CrossCountry Mortgage, LLC, 2160 Superior Avenue, Cleveland, OH 44114 NMLS3029 | RM.803095.000
All endorsements and testimonials are given without incentive or compensation.
