Top 5%
Thomas Stearns at CrossCountry Mortgage
VP of Mortgage Lending | NMLS #134004
Western Michigan University
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Grand Haven, MI. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consi... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM(Open now)
Fri
8:30 AM to 5 PM
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Reviews from Web
Working with Tom Stearns and his team at Cross Country Mortgage was a breeze. The entire process was painless and smooth. To say they have it dialed in would be an understatement. Additionally, Tom is a big supporter of our Military and goes...
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Reply from Owner
November 4th, 2025 06:01 PM
Thank you, Dylan, for giving us the opportunity -- and more importantly, thank you for your service, brother!
Everyone was easy to work with, great communication, quick responses, made the process simple and direct. A+ customer service and have already recommended you guys to a few patients, friends and family. ;-)
Reply from Owner
October 6th, 2025 02:12 PM
Thank you for this feedback! We enjoyed working with you! Hopefully we can work together again in the future :)
Best place ever! Tom is the bomb!! Stellar!
Alexia was amazing too!!!! 🥰
Reply from Owner
July 31st, 2025 08:01 PM
Thank you so much for your amazing review! We're thrilled to hear you had such a stellar experience, and we'll be sure to let Tom know he’s the bomb! Looking forward to welcoming you back soon! 🌟😊
Everything was excellent. the only detractor was the appraiser not doing their job properly the first time which caused closing to get pushed out
Reply from Thomas Stearns at CrossCountry Mort...
May 30th, 2025 01:08 PM
Thank you so much for your kind words and for sharing your experience. We're thrilled to hear that everything else met your expectations. We sincerely apologize for the delay caused by the initial appraisal issue — we understand how frustrating...
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I highly recommend working with Tom. He is honest, trustworthy, and efficient in getting you approved and into your new home as soon as possible!
Reply from Owner
May 21st, 2025 08:33 PM
Thank you for the great review Elizabeth! My team and I hope that we can work with you again in the future.
I have worked with Tom for about two years now and he has done about 99% of my loans. That is because he is a true professional and he is readily available when I need him wnd he's helped me get many deals across the finish line that I don't...
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Reply from Owner
May 21st, 2025 06:54 PM
Thank you for trusting me with your business over the past two years! It's been a pleasure working with you and helping bring your deals across the finish line. I truly appreciate your continued support and confidence in both me and my team....
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I called and spoke with Tom about my interest in purchasing my first home, he was extremely helpful, knowledgeable and trustworthy… although I’m not ready to purchase quite yet, I know I am for sure using Tom and his team at Cross Country Mortgage....
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Reply from Thomas Stearns at CrossCountry Mort...
May 21st, 2025 05:40 PM
Thanks so much for the kind words! I'm really glad that I could help answer the questions that you had. Whenever you're ready to take the next step, we've got your back. Don't hesitate to reach out if you have any questions in the meantime...
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I was referred to Tom for my first time homebuying experience and it was great! Tom was extremely knowledgable, helpful and always available to answer many of the questions that I had. I continue to refer my friends to Tom so that they can...
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Reply from Thomas Stearns at CrossCountry Mort...
May 19th, 2025 01:32 PM
I'm happy to hear that you had a great experience working with my team and I. It was our pleasure assisting you and hopefully we can work together again in the future. Thank you for the positive feedback!
Tom and his team are awsome, he and his team work hard to get you into your home fast. He helped us navigate some difficult obsticles in the purchase of our home. A few years later we refinanced and he and his team made is seamless. My daughter...
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Reply from Owner
May 15th, 2025 01:17 PM
Thank you so much for your thoughtful review! Our team is truly grateful for the opportunity to work with you and your family over the years - from your home purchase and refinance to your daughter's first home. We appreciate your trust and...
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The mortgage product fit my specific need and the communication throughout the process was excellent.
Reply from Thomas Stearns at CrossCountry Mort...
April 24th, 2025 05:31 PM
I'm thrilled to hear that the mortgage product met your specific needs and that you found the communication throughout the process to be excellent. It was a pleasure assisting you at CrossCountry Mortgage. Thank you for your kind words and...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Grand Haven, MI. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #134004 | Branch NMLS #2811335
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Education
- Western Michigan University
Positions
- Cross Country Mortgage - VP of Mortgage LendingJan 1st, 2025 - Current
Memberships
- Grand Haven Young Bucs Board Member
- Middle School Football Coach
- Rett Syndrome Research Trust
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Year Started
1998
Time Zone
Pacific Standard Time (PST)
Licenses
- 134004
Awards
Achievements
- Scotsman Top 1% Originator
- Top 1% Mortgage Executive Originator
- Certified MRP Instructor
Hobbies
- Coaching Football
- Professional Speaking
- Time with Family
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Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095