Top 5%
Thomas Stearns at CrossCountry Mortgage
VP of Mortgage Lending | NMLS #134004
Western Michigan University
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Grand Haven, MI. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consi... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM(Open now)
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Reviews from Web
I had an outstanding experience working with Tommy Sterns at CrossCountry Mortgage. From the very beginning, Tommy was knowledgeable, responsive, and incredibly easy to work with. He took the time to walk me through every step of the mortgage...
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Reply from Owner
March 24th, 2026 10:53 AM
Thank you so much for an awesome review! Congrats again to you and your family on your new home!
Everything was fast and communication was excellent.
Reply from Thomas Stearns at CrossCountry Mort...
March 4th, 2026 03:24 PM
Thank you for the great review Douglas! We enjoyed working with you and hope that you are enjoying your new home :)
Thomas Stearns at CrossCountry Mortgage has received a review with 5 star rating from Wesley W
Reply from Owner
February 3rd, 2026 01:54 PM
Thank you so much for the 5 star review Wesley!
Alexia was absolutely splendid to work with! She went above and beyond to make sure all our questions and curiosities were answered and made the application and approval process as smooth as possible. She was such a valuable resource to us...
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Reply from Thomas Stearns at CrossCountry Mort...
February 3rd, 2026 02:02 PM
Thank you so much for this kind review, Wesley! We hope that you and Victor are enjoying your new home! Let us know if we can help you with anything in the future :)
Tom was a great help in processing my mortgage paperwork - with all his experience he guided me thru the process very smoothly. Thank you again for your time & assistance
Amanda & Stacey
Reply from Owner
January 20th, 2026 04:59 PM
It was a pleasure assisting you with your mortgage! We are delighted to hear that the process felt smooth and well-guided. Thank you for taking the time to share your experience. Please don't hesitate to reach out if we can assist you in the...
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Tom was very helpful in working thru all the items needed to complete my loan - i appreciate all the extra steps because of my nursing schedule, pay & hours variation. it was a great experience and looking forward to work with you in the future....
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Reply from Thomas Stearns at CrossCountry Mort...
January 12th, 2026 04:25 PM
It was a pleasure working with you both! Buying your first home is such a big milestone and I'm glad that my team was able to be a part of the journey with you. I really appreciate the referrals and your trust, and I look forward to working...
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Thomas Stearns at CrossCountry Mortgage has received a review with 5 star rating from Tyler W
Reply from Owner
December 3rd, 2025 04:48 PM
Thanks Wesley! We appreciate the 5 star review.
Kept it simple and straightforward for us
Reply from Thomas Stearns at CrossCountry Mort...
December 2nd, 2025 04:31 PM
We are glad that we could help :) Enjoy the holidays and your new home!
Tom and his team went above and beyond in assisting us with our first mortgage. I would not hesitate to work with them again in the future.
Reply from Owner
November 25th, 2025 04:29 PM
Thank you, Nick! It was a pleasure working with you, and we truly appreciate your trust. If you ever need assistance in the future, we're always here to help! Congratulations, again!
My experience with Tom was fine. My client felt that the entire loan process was very transactional. Unfortunately, there was a down payment slip up. According to my client he let Tom know that he would like to put 90k down on the loan. Tom...
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Reply from Thomas Stearns
November 12th, 2025 06:50 PM
I am grateful that you took the time out to leave us a response. Let us know how we could have helped you further.
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Grand Haven, MI. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #134004 | Branch NMLS #2811335
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Education
- Western Michigan University
Positions
- Cross Country Mortgage - VP of Mortgage LendingJan 1st, 2025 - Current
Memberships
- Grand Haven Young Bucs Board Member
- Middle School Football Coach
- Rett Syndrome Research Trust
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Year Started
1998
Time Zone
Pacific Standard Time (PST)
Licenses
- 134004
Awards
Achievements
- Scotsman Top 1% Originator
- Top 1% Mortgage Executive Originator
- Certified MRP Instructor
Hobbies
- Coaching Football
- Professional Speaking
- Time with Family
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Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095