Top 5%
Thomas Stearns at CrossCountry Mortgage
VP of Mortgage Lending | NMLS #134004
Western Michigan University
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Grand Haven, MI. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consi... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM(Open now)
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Reviews from Web
This was my second time working with Tom. Both were a breeze. Not only did everything go smoothly, but Tom took the time to walk me through the numbers, answer all my questions and keep me level headed through the process. Thanks again Tom!
Reply from Owner
May 1st, 2026 01:57 PM
Thank you so much for your kind words and for trusting Tom again—it truly means a lot. We’re so glad to hear that both experiences felt smooth and stress-free. Tom takes pride in making sure every client feels informed and supported throughout...
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Tom did what was necessary to make it work for our family. The only feedback I would give for improvement would be a second number for the office would be great. There were times I was feeling anxious and would loved to have gotten confirmation...
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Reply from Thomas Stearns at CrossCountry Mort...
April 20th, 2026 01:36 PM
Thank you so much for your thoughtful feedback -- we truly appreciate you taking the time to share your experience. We also really value your suggestion about having a second point of contact. Buying a home can come with a lot of moving pieces,...
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Tom was there to answer questions when I had them and he followed up when asked. I had never had a VA buyer and Tom explained everything very clearly.
Reply from Thomas Stearns at CrossCountry Mort...
April 17th, 2026 03:38 PM
My team and I are glad we could help! It was a pleasure working with you on this transaction. VA loans can definitely have their nuances, so I'm really glad I could help make the process clear and smooth for you and your client. I appreciate...
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knows a lot about VA
Reply from Thomas Stearns at CrossCountry Mort...
April 17th, 2026 03:39 PM
Thank you for the review, Brock! We hope that you are enjoying the new home :)
Tom was phenomenal. After our original VA lender made a mistake that nearly derailed everything, Tom stepped in and truly saved the day. He moved quickly, helped us restart the loan process, worked through repeated changes and underwriting...
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Reply from Owner
April 14th, 2026 10:46 AM
Thank you so much Paige! So happy for you and your family!
Thomas was honest with us. No sugar coating or just saying things he thought we wanted to hear. We needed this since we were first time home buyers. He didn't mind answering any questions that we had. If he didn't know the answer he would tell...
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Reply from Owner
April 6th, 2026 07:37 PM
It was a pleasure working with you throughout your homebuying journey! I'm glad I could provide the honesty and support you needed, especially as first time buyers! I appreciate your trust, patience and openness throughout the process. Our...
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Unbelievable team! What an amazing experience! Especially veterans you are doing yourself a disservice if you do not use Tom and his team.
Reply from Owner
March 31st, 2026 03:48 PM
We loved working with you! Congratulations on the new home and if you ever need anything in the future, we are always here to help! Once again, thank you for your service!
What an absolutely amazing team that Tom has put together! The most responsive team I’ve ever worked with. Especially veterans, you are doing yourself a disservice by not going with Tom and his team. Thank you all again!
Reply from Thomas Stearns at CrossCountry Mort...
March 31st, 2026 04:20 PM
It was a pleasure working with you! Thanks again for a great review!
Don't hesitate to reach out if there is absolutely anything that you need!
Tommy was very easy to work with. He was not pushy and helped make the process easy and made sure we fully understood everything.
Reply from Thomas Stearns at CrossCountry Mort...
March 26th, 2026 01:58 PM
Thank you for this great review! We loved working with you and are happy you had a great experience!
Great mortgage professional. Highly recommend
Reply from Owner
March 25th, 2026 01:29 PM
Thank you, James!
We appreciate this wonderful review!
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Grand Haven, MI. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #134004 | Branch NMLS #2811335
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Education
- Western Michigan University
Positions
- Cross Country Mortgage - VP of Mortgage LendingJan 1st, 2025 - Current
Memberships
- Grand Haven Young Bucs Board Member
- Middle School Football Coach
- Rett Syndrome Research Trust
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Year Started
1998
Time Zone
Pacific Standard Time (PST)
Licenses
- 134004
Awards
Achievements
- Scotsman Top 1% Originator
- Top 1% Mortgage Executive Originator
- Certified MRP Instructor
Hobbies
- Coaching Football
- Professional Speaking
- Time with Family
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Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095