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Tom Lade at CrossCountry Mortgage
Senior Loan Officer | NMLS #962607

Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Columbus, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consider... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM(Open now)
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Tom Lade at CrossCountry Mortgage has received a review with 5 star rating from Chuck G
Reply from Owner
April 25th, 2026 06:32 PM
Chuck, thank you for the 5-star rating! We appreciate your support and look forward to serving you again soon.
Tom walked us through every step and took care of us from start to finish. Would definitely call him again if we need to finance another house
Reply from Tom Lade
May 4th, 2026 05:56 PM
I'm grateful for your kind words, Charles. I'm pleased to hear that I could guide you through each step of the process and provide the support you needed. Should you ever decide to finance another home, don't hesitate to reach out.
I felt I had to be too involved with theprocess. And, at the end,there were unanswered questions right up ti the time of closing. Even the notary public sent to close the loan was confused.
Reply from Tom Lade
March 9th, 2026 12:25 PM
It's concerning to hear about your experience, Matthew. I strive to ensure everything is clear and smooth for my clients, so I apologize for any confusion. We did need to involve you as the two 3rd parties whom normally send us what is needed...
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The entre process was really streamlined.
Reply from Tom Lade at CrossCountry Mortgage
February 26th, 2026 01:21 PM
Thank you for taking the time to leave a review, Fredrick. I'm glad to hear that you found the process streamlined. It’s important to me that things go smoothly, and it’s great to know that was your experience. If you ever have any questions...
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Tom was absolutely wonderful to work with. Tom takes the time to make sure that you not only feel comfortable, but understand each and every step along the way as it happens. We feel lucky to have had someone like Tom looking out for us!
Reply from Owner
February 13th, 2026 06:06 PM
Thank you, Luke. We're thrilled Tom made you feel comfortable and kept you informed at every step. We'll be sure to pass along your kind words to him. We appreciate your trust and are here for anything you need in the future.
Great professionalism and really appreciate Tom Lade coming through in the 11th hour to save a deal and provide timely updates in the process !
Reply from Owner
January 29th, 2026 07:05 PM
Thank you, Calvin. We're thrilled Tom was able to step in at the 11th hour to save the deal and keep you updated throughout the process. I’ll share your praise with Tom and the team. We appreciate you recognizing our professionalism and are...
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Tom Lade at CrossCountry Mortgage has received a review with 5 star rating from Troy S
Reply from Owner
January 14th, 2026 08:02 PM
Thank you, Troy! We really appreciate you taking the time to leave a five-star review and are glad you had a great experience. We look forward to serving you again soon.
Got my loan done in less than a month. The whole team is truly amazing. I will always go to Tom Lade at cross country Mortgage for any future homebuyer needs or referring my friends or family. Thank you again Tom and team.
Reply from Owner
January 6th, 2026 07:07 PM
Thank you for the great review, Jordan. We’re thrilled we could close your loan in under a month and appreciate your kind words about Tom and the team. Tom will be excited to hear your praise. We look forward to helping you, your friends, and...
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Great communication ! Put our loan together in less than a month! I cannot thank Tom and his team enough. All amazing people
Reply from Tom Lade at CrossCountry Mortgage
January 6th, 2026 02:55 PM
Thank you for such kind words. It was a pleasure working with you and getting you into that lovely new home! I'll be in touch, but certainly reach out if you need anything!
Tom and his team were great to work with! They were prompt with their communication and made sure everyone understand each step in the process. Highly recommend!
Reply from Owner
December 30th, 2025 12:25 PM
Thank you, Susan. We’re thrilled Tom and the team provided prompt communication and made each step clear. We appreciate your recommendation and look forward to helping you or anyone you refer in the future.
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Columbus, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #962607 | Branch NMLS #1246007
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Memberships
- NMLS
- Powell Area Realty Association
- Powell Chamber of Commerce
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2012
Time Zone
Eastern Standard Time (EST)
Licenses
- 962607
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Achievements
- Multiple time award winner for Chase's National Achiever Sales Conference
Hobbies
- Golf
- Cleveland Browns
- Fantasy football
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Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095