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Tom Lade at CrossCountry Mortgage

Senior Loan Officer | NMLS #962607

4.9

(111)

Mortgage

Mortgage Loan Officer

Contact Info

(614) 787-8786

Columbus, OH

https://www.preapprovalwithtom.com/

Location & Business Hours

Business Hours

Thu

8:30 AM to 5 PM

Fri

8:30 AM to 5 PM

Sat

closed

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4.9

(111)

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Experience.com

4.81

(48)

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5.0

(11)

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5.0

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Working with Tom and the entire team at CrossCountry Mortgage was an absolutely outstanding experience from start to finish. Tom, Evan, Elizabeth, Shireen Shackelford, and everyone involved went above and beyond to make the mortgage process...

Reply from Tom Lade at CrossCountry Mortgage

May 26th, 2026 12:10 PM

Thank you for the very kind words and this great review! It was my pleasure helping you move here into the Columbus area. Buying a hme before your sells came be stressful so I am so happy to hear that we helped make the best of it! Enjoy the...

Great advice and guidance

Reply from Tom Lade

May 25th, 2026 03:32 PM

I'm pleased to know you found my advice and guidance helpful, Leslie. Thank you for your positive feedback! If there's anything else you need, feel free to reach out.

What a seamless experience in buying our new home! Tom went above and beyond by advising us and guiding us to get the most favorable terms possible. His whole team showed such professionalism by communicating throughout the entire process....

Reply from Owner

May 16th, 2026 02:36 AM

Thank you, Leslie, for the wonderful review. We’re thrilled Tom and the team provided a seamless experience and helped secure favorable terms for your new home. We appreciate your recommendation and are always here to assist you, your friends,...

Tom Lade at CrossCountry Mortgage has received a review with 5 star rating from Mayrasharlenne

Reply from Owner

May 13th, 2026 08:35 PM

Thank you for the 5-star rating, mayrasharlenne. We’re glad you had a great experience and appreciate your support. We look forward to welcoming you back soon.

Tom and his team were very informative every step of the way. They were also quick to adjust when we had changes in our process. Incredibly responsive.

Reply from Tom Lade

May 13th, 2026 07:29 PM

It's my pleasure and thank you for the kind words! It was great working with you to get you into a better loan to best help your family! :) I am here for whenever you need assistance.

Tom Lade was great! The lack of communication and having to upload and give the same information several times to other members of the loan team, not so great. I was also disappointed that a separate small personal loan that was paid off, was...

Reply from Tom Lade

May 4th, 2026 12:39 PM

Thank you for your feedback, Jessica. I'm happy to hear you had a positive experience working with me, but I'm sorry to learn about the communication issues and the concerns with your closing costs. Please reach out to me directly so we can...

Tom Lade at CrossCountry Mortgage has received a review with 5 star rating from Chuck G

Reply from Owner

April 25th, 2026 06:32 PM

Chuck, thank you for the 5-star rating! We appreciate your support and look forward to serving you again soon.

Tom walked us through every step and took care of us from start to finish. Would definitely call him again if we need to finance another house

Reply from Tom Lade

May 4th, 2026 05:56 PM

I'm grateful for your kind words, Charles. I'm pleased to hear that I could guide you through each step of the process and provide the support you needed. Should you ever decide to finance another home, don't hesitate to reach out.

I felt I had to be too involved with theprocess. And, at the end,there were unanswered questions right up ti the time of closing. Even the notary public sent to close the loan was confused.

Reply from Tom Lade

March 9th, 2026 12:25 PM

It's concerning to hear about your experience, Matthew. I strive to ensure everything is clear and smooth for my clients, so I apologize for any confusion. We did need to involve you as the two 3rd parties whom normally send us what is needed...

The entre process was really streamlined.

Reply from Tom Lade at CrossCountry Mortgage

February 26th, 2026 01:21 PM

Thank you for taking the time to leave a review, Fredrick. I'm glad to hear that you found the process streamlined. It’s important to me that things go smoothly, and it’s great to know that was your experience. If you ever have any questions...

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About

Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Columbus, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #962607 | Branch NMLS #1246007

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Conventional Home Loan

Mortgage Refinance

Specialities

Conventional Loans

FHA Loans

VA Loans

USDA Loans