Alessandra “Ally” Palacios
Sr. Mortgage Broker
Alessandra Palacios is a top-producing Loan Officer with 17 years of experience in sales. She loves helping clients achieve their homeownership and financial goals. Known for her expertise in structuring complex loans, guiding first-time bu... Show More
Location & Business Hours
Business Hours
Wed
8 AM to 5 PM
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM
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Reviews from Web
Alessandra was phenomenal to work with. She knows the entire process thoroughly, extremely processional and communicates everything! Thank you for everything! I will definitely use her again in the future!
Reply from Owner
September 29th, 2023 12:00 AM
We strive to surpass our borrowers expectations of excellent Customer Service. Customer feedback enables us to continue providing uncompromised service, thank you for taking the time to tell us!
Her name says it all, Ally is your Ally! She is wonderful at what she does. Very responsive and was able to get us a better rate than what other lenders quoted us. She fought for us and got us the best deal! We are very grateful to have her....
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Reply from Owner
September 28th, 2023 12:00 AM
Providing our borrowers with an amazing experience is our goal each time! Your feedback is critical in continuing to improve upon our successes! Thank you for letting us know we could do that for you!
Alessandra is extremely easy to work with throughout the process. I gave her my paperwork and was able to get me going within hours! She’s very knowledgeable and explains every step of the way in detail. Her attitude is always positive and...
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Reply from Owner
September 28th, 2023 12:00 AM
Exceptional service is accomplished by our focus on the borrowers needs. We pay attention to their goals, and work to surpass their expectations each time. Feedback is an essential part of continuing to build on that success. Thank you for...
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Going with Zillow is no question if you get Ally. My wife and I couldn't have asked for a better teacher, loan officer and friend to help guide us through this process. 🙏 Genuinely, thank you Ally.
Reply from Owner
September 28th, 2023 12:00 AM
Exceptional service is accomplished by our focus on the borrowers needs. We pay attention to their goals, and work to surpass their expectations each time. Feedback is an essential part of continuing to build on that success. Thank you for...
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Ally and the Zillow team have been wonderful in helping my Fiancée and I secure the house of our dreams. We moved across the country with a tight timeline to find and finance a home and Ally is making it possible, she’s been able to help us...
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Reply from Owner
September 26th, 2023 12:00 AM
Thank you for taking the time to tell us how we are doing! Borrower feedback is essential to our success! We want to continue to surpass our goals of providing the highest level of Customer Service in all our processes!
Alessandra is absolutely amazing to work with. She is easy to talk to friendly and most of all patient she is willing to sit down with her clients for as long as it takes to ensure they feel comfortable through the process she ensures no one...
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Reply from Owner
September 26th, 2023 12:00 AM
We are delighted to know that Alessandra made your experience so wonderful! We are here to provide guidance and support in this journey to homeownership!
Ally provides us with all the information we needed and helps us to understand better through out the whole process in getting our home loan until complete. She made us really happy and comfortable to deal with in answering all our questions....
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Reply from Owner
September 27th, 2023 12:00 AM
Thank you for taking the time to tell us how we are doing! Borrower feedback is essential to our success! We want to continue to surpass our goals of providing the highest level of Customer Service in all our processes!
Ally has been incredibly helpful while walking my partner and I through our first time buying a home. She was able to get us pre-qualified the very same day we reached out and answered every question we had along the way. We are still in the...
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Reply from Owner
September 26th, 2023 12:00 AM
Thank you for sharing your experience. At Zillow Home Loans, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
Ally was such a pleasure to work with! She made probably the biggest, most stressful purchase of my life so easy and stress free! I would look forward to every text, call and email I received from her and Zillow because I knew I was in good...
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Reply from Owner
September 25th, 2023 12:00 AM
Thank you for sharing your excellent experience with Zillow Home Loans! We're so glad to hear Ally was able to guide you through your purchase with the exceptional service we strive to give. Welcome to Zillow Home Loans!
Ally did such a great job helping us buy our dream home. I could not have asked for a smoother process! She was always available to answer any questions that we had. She clearly has extensive knowledge when it comes to lending and the entire...
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Reply from Owner
September 25th, 2023 12:00 AM
We value our borrowers and pay attention to their needs. Our goal is to help them in any way we can, making the process easier on them. Feedback is an essential part of continuing to build on that success. Thank you for taking the time to tell...
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About
Alessandra Palacios is a top-producing Loan Officer with 17 years of experience in sales. She loves helping clients achieve their homeownership and financial goals. Known for her expertise in structuring complex loans, guiding first-time buyers, and securing competitive financing, she has consistently ranked among the industry’s highest performers.
Alessandra’s commitment to client success, combined with her deep market knowledge and strong lender relationships, has made her a trusted advisor to both homebuyers and real estate professionals alike.
Products & Services
Mortgage Broker
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Construction Loan
Home Equity Loan
Mortgage Refinance
Reverse Mortgage
Home Purchasing Assistance
Mortgage Rate Shopping Assistance
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2020
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS # 870362