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Sue Botelho at Waterstone Mortgage NMLS #2625...
Branch Manager
The University of Alabama
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Sue and her team are great professionals, very organized and thoughtful, and keep everything moving forward! We appreciate all their help and hard work very much!
Reply from Sue Botelho
December 2nd, 2025 05:00 PM
I'm grateful for your kind words, Kenneth. It's important to me to maintain a well-organized and forward-moving process, so it's great to know that you felt supported. Thank you for recognizing the hard work and effort put into managing your...
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Everyone was just so helpful and even went the extra mile to make things flow smoothly!
Reply from Sue Botelho at Waterstone Mortgage ...
November 25th, 2025 03:34 PM
Thank you for your kind words! We know how much you love the home you purchased and are so excited for you!
Great customer service
Reply from Sue Botelho at Waterstone Mortgage ...
November 24th, 2025 05:25 PM
Thank you! Congratulations on the first of many investment properties!!!
Sue and her team are true professionals! This was an investment purchase for myself and two other partners, all with different preferred means of communication and they adapted to it beautifully! We started the process at the beginning of the...
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Reply from Sue Botelho at Waterstone Mortgage ...
November 22nd, 2025 01:37 PM
Thank you so much, Melisa! We are so happy to have been able to have helped you guys on this. Here’s to the start of a big investment portfolio!
Sue was absolutely amazing to work with. She made the entire process fast, smooth, and stress-free. She had clear answers for all of my questions and was always willing to go the extra mile to get things done. I would highly recommend Sue and...
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Reply from Owner
November 22nd, 2025 01:36 PM
Thank you so much! We are super excited to see what you do with the house and hope that you enjoy it and make lots and lots of memories!
Sue was absolutely amazing to work with. She made the entire process fast, smooth, and stress-free. She had clear answers for all of my questions and was always willing to go the extra mile to get things done. I would highly recommend Sue and...
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Reply from Sue Botelho at Waterstone Mortgage ...
November 21st, 2025 02:33 PM
Thank you so much, Jared! I'm so excited for you and can't wait to see what you do with the house! I hope we were able to make your birthday a little happier with the closing. On a yacht. In the Bahamas! :)
Sue Botelho at Waterstone Mortgage NMLS #262520 has received a review with 5 star rating from Nellie B
Reply from Owner
November 21st, 2025 02:33 PM
Thank you so much!
you staff made the whole process enjoyable and not stressful. THANKS
Reply from Sue Botelho at Waterstone Mortgage ...
November 13th, 2025 05:27 PM
We appreciate that! Our goal is to do exactly that and I'm so very glad that we met it!! Enjoy your new home!!!
You interacted with my husband throughout this process. So my opinions are neutral
Reply from Sue Botelho at Waterstone Mortgage ...
November 7th, 2025 06:33 PM
Thank you.
Great competitive rates, very responsive.
Reply from Sue Botelho at Waterstone Mortgage ...
November 7th, 2025 01:54 AM
Thank you for your review! I’m so glad we were able to get you refinanced and save your money as well as cut your term by quite few years 😊
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About
Sue Botelho is Branch Manager for Waterstone Mortgage's Panhandle Region with more than 20 years of experience helping homebuyers, homeowners, investors, and military families achieve their goals. Known as the "Condo Queen," she specializes in condominium, VA, FHA, conventional, jumbo, construction, non-QM, second-home, and investment property financing. A 2026 Scotsman Guide Top Originator and Top Women Originator, Sue is known for creative solutions, exceptional service, and lasting client relationships. She is a member of the Emerald Coast, Central Panhandle, and Navarre Boards of Realtors and enjoys camping, boating, fishing, and spending time at the beach. Available Monday–Friday, 9 a.m.–5 p.m. ET.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Specialities
Mortgage Loans
Refinancing
Construction to Perm Loans
Real Estate Financing
Lot Loans
VA Loans
FHA Loans
USDA Loans
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Education
- The University of AlabamaAccounting and Business/Management
Positions
- Waterstone Mortgage - Branch Manager Loan OfficerJan 4th, 2010 - Current
Memberships
- Emerald Coast Board of Realtors
- Realtor Board
- Central Panhandle Board of Realtors
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Year Started
1998
Time Zone
Central Standard Time (CST)
Licenses
- NMLS #262520
Achievements
- Interviewed by Good Morning America
- Interviewed by Wall Street Journal as Mortgage Professional
Hobbies
- Camping
- Boating
- Fishing
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Disclaimer
Maine Supervised Lender Branch Licensee #186434. State of Iowa Licensee Exempt.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License # 41DBO-61189.State of Idaho Licensee Exempt.State of Alabama Licensee Exempt.State of Illinois Licensee Exempt.State of Kentucky Licensee Exempt.Arizona Mortgage Banker Branch License #1050300. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions