Top 5%
Shireen Shackelford at CrossCountry Mortgage
Originating Branch Manager, VP | NMLS #460626
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside... Show More
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Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM(Open now)
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Reviews from Web
Friendly, supportive, professional
Reply from Shireen Shackelford
May 6th, 2026 02:06 PM
Matthew, I'm grateful for your kind words and pleased to know that you found the experience friendly, supportive, and professional. If there's anything more I can do for you, please feel free to reach out to me.
The team at CCM was able to offer a competitive loan. And Kayla in particular was very helpful and responsive with my questions.An area for improvement is the portal. I wanted the ability to download copies of documents before signing of on...
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Reply from Shireen Shackelford
May 5th, 2026 04:11 PM
Kyle, I appreciate you highlighting the competitive loan offer and Kayla's helpfulness and responsiveness. I'm sorry to hear about the issues with the portal, and I understand how important it is to access documents easily. Please reach out...
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Friendly, Supportive, Professional
Made the transaction so very fast and easy. They helped me stay stress~free.
Reply from Shireen Shackelford
April 27th, 2026 07:52 PM
Brenda, I'm glad to hear that we could make the transaction fast and easy for you. Keeping the process stress-free is always our goal, so I appreciate your kind words.
Brad and team were great helping me get this to the finish line.
Reply from Shireen Shackelford
April 27th, 2026 02:17 PM
Scott, I'm pleased to hear that Brad and the team were helpful in getting you to the finish line. If you have any further questions or need assistance in the future, feel free to reach out to me.
Great communication And, you closed early!
Reply from Shireen Shackelford
April 27th, 2026 03:13 PM
I really appreciate the feedback and am looking forward to working with you again.
Worked with each other very easily and friendly. They were such a large help!
Noah, Devin and myself work great together... When I need something for my client/clients.. THEY ALWAYS have me covered. Thanks for always doing such a great job for me and my clients!
Reply from Shireen Shackelford
April 22nd, 2026 05:32 PM
I enjoyed working with you. Thanks for the great feedback.
Shireen and her team (Noah and Devin) made this deal pretty seamless and stress-free. Loving working with a lender that I don't have to babysit and does what they say they are going to do. Thank you for always taking great care of me and my...
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I've worked with CCM and Shireen's team before, and came back on the strength of that experience. This was just the same. The team was easy to work with and helpful at every point.
Reply from Shireen Shackelford
April 21st, 2026 04:07 PM
Christopher, I'm grateful to hear that your experience with my team and CrossCountry Mortgage has consistently been positive. It's wonderful to know we could meet your expectations once again. If you need any assistance in the future, please...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #460626 | Branch NMLS #3029
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 460626
Awards
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CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095