Top 5%
Shireen Shackelford at CrossCountry Mortgage
Originating Branch Manager, VP | NMLS #460626
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside... Show More
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All the staff I dealt with at CrossCountry were very helpful. The only suggestion would be that I left a voicemail for Shireen once cause I needed to articulate something verbally instead of by email but did not get a return call. Otherwise,...
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The team kept me updated throughout and made the process very easy
Reply from Shireen Shackelford at CrossCountry...
October 20th, 2026 04:12 PM
Regina, I'm happy to hear that the team at CrossCountry Mortgage, LLC kept you updated and made the process easy for you. Your experience is important to me, and I appreciate your feedback.
Hi! Thank you. Our process was very smooth and quick. If I had to provide feedback I would say that the portal to upload documents was a little tricky and slow however, everything else was great.
Reply from Shireen Shackelford at CrossCountry...
September 28th, 2026 02:06 PM
Mindy, I'm pleased to hear that your process with CrossCountry Mortgage, LLC was smooth and quick. I appreciate your feedback about the document portal and will look into it to ensure a better experience.
Communication with my clietns is always top notch. Noah Rosen does a great job of explaining things and getting clients set up for success!
Reply from Shireen Shackelford at CrossCountry...
September 28th, 2026 03:01 PM
Christina, I'm glad to hear that the communication you and your clients experienced was top-notch. It's great to know that Noah Rosen's efforts at CrossCountry Mortgage, LLC have been helpful in setting clients up for success.
I appreciated Shireen's clear and timely communication throughout the mortgage process.
Reply from Shireen Shackelford at CrossCountry...
September 28th, 2026 01:30 PM
Daniel, I'm glad that my clear and timely communication made your mortgage process with CrossCountry Mortgage, LLC a positive experience. Thank you for your kind words.
Shireen and her team do an amazing job of servicing my clients and setting them up for success! They are professional, knowledgable and make transactions close smoothly.
Reply from Shireen Shackelford at CrossCountry...
September 28th, 2026 05:42 PM
Christina, I'm pleased to hear that you and your clients have had such a positive experience with my team and me at CrossCountry Mortgage, LLC. Thank you for appreciating our professionalism and dedication to ensuring smooth transactions.
Staff was friendly and helpful but getting blindsided at closing was tough. We were told our sale amount was good and would cover costs for closing/down payment with a chunk of money left over. that was far from the case and the estimates were...
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I appreciated the clear and timely communication from Shireen throughout the entire mortgage process.
Reply from Shireen Shackelford at CrossCountry...
September 22nd, 2026 02:10 PM
Daniel, I'm pleased to know that the clear and timely communication made your mortgage process with CrossCountry Mortgage, LLC a positive experience. Thank you for sharing your feedback!
Such an amazing team to work with. They treated me as if I was family and worked so hard to make my dream come true. AMAZING EXPERIENCE AND TEAM! Noah and Richard thank you so much!
Reply from Shireen Shackelford at CrossCountry...
September 23rd, 2026 08:35 PM
Alysse, I'm happy to hear that you felt like family and that our team's efforts helped make your dream a reality. Thank you for sharing such kind words about your experience with Noah, Richard, and everyone at CrossCountry Mortgage, LLC.
The communication and dedication from the team of making everything work out was incredible. Noah and Richard were amazing to work with and beyond helpful. No words other than they treated me like family and we just met. Thank you!
Reply from Shireen Shackelford
September 18th, 2026 02:25 PM
Alysse, I'm glad to hear that the communication and dedication from the team made your experience with CrossCountry Mortgage, LLC so positive. It's wonderful to know that Noah and Richard were helpful and treated you like family. Thank you...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #460626 | Branch NMLS #3029
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 460626
Awards
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095