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Shireen Shackelford at CrossCountry Mortgage
Originating Branch Manager, VP | NMLS #460626
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside...... Show More
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8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Considering that I work 12 hours a day, communication was great through email, text and phone. Things were able to move swiftly.
Reply from Shireen Shackelford
July 10th, 2026 04:27 PM
Linda, I appreciate you sharing your experience and am glad to hear that the communication methods suited your busy schedule. It's good to know that everything moved swiftly for you. Thank you for your kind words!
Shireen Shackelford at CrossCountry Mortgage has received a review with 5 star rating from Clinton E
Constant contact through entire process. Explained clearly when we had questions.
Reply from Shireen Shackelford
July 6th, 2026 06:19 PM
Clinton, I appreciate you highlighting the constant communication and clear explanations throughout the process. It's great to know that we were able to address your questions effectively. Thank you for sharing your experience!
Noah was awesome. We will always use and recommend him to anyone looking to mortgage a home
Reply from Shireen Shackelford
July 6th, 2026 05:32 PM
Thomas, I'm pleased to hear that Noah provided such a great experience for you. Your recommendation means a lot, and I appreciate you sharing your positive feedback.
I personally did not have issues, my client however is still very upset, as in just got off the phone with him again 5 minutes ago to him complaining about his experience and he closed on Monday.
Reply from Shireen Shackelford
June 25th, 2026 05:06 PM
Amanda, I'm glad to hear you didn't encounter any issues personally, though I'm sorry to learn about your client's ongoing concerns. Please encourage your client to reach out to me directly so I can address any issues they may have. Thank you...
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Everyone was patient and worked fast to meet our timeline. I was kept informed of progress as we went.
Reply from Shireen Shackelford
June 23rd, 2026 07:08 PM
Melissa, I'm happy to hear that you felt well-informed and that we were able to work efficiently to meet your timeline. Your feedback about our team's patience and speed is greatly appreciated. Thank you for sharing your experience!
Shireen Shackelford at CrossCountry Mortgage has received a review with 5 star rating from Violet B
We got through it. This was not an easy couple to
Reply from Shireen Shackelford
June 22nd, 2026 04:56 PM
Violet, it sounds like the process had its challenges, and I appreciate your perseverance in getting through it. If there are any specific concerns you'd like to discuss, please reach out to me directly. Thank you for your review.
You guys kept me informed and did a awesome job
Reply from Shireen Shackelford
June 19th, 2026 06:38 PM
Matthew, I'm grateful for your kind words. I'm pleased to hear that you felt well-informed throughout the process and that we did a good job for you. Thank you for sharing your experience!
Shireen and the group at Cross Country were fantastic including Shane and Robert Cody Jason and Stephanie. Process felt easy and we closed on a loan.
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #460626 | Branch NMLS #3029
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 460626
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CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095