Top 5%
Shireen Shackelford at CrossCountry Mortgage
Originating Branch Manager, VP | NMLS #460626
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside...... Show More
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8:30 AM to 5 PM
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closed
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closed
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I personally did not have issues, my client however is still very upset, as in just got off the phone with him again 5 minutes ago to him complaining about his experience and he closed on Monday.
Everyone was patient and worked fast to meet our timeline. I was kept informed of progress as we went.
Shireen Shackelford at CrossCountry Mortgage has received a review with 5 star rating from Violet B
We got through it. This was not an easy couple to
You guys kept me informed and did a awesome job
Reply from Shireen Shackelford
June 19th, 2026 06:38 PM
Matthew, I'm grateful for your kind words. I'm pleased to hear that you felt well-informed throughout the process and that we did a good job for you. Thank you for sharing your experience!
Shireen and the group at Cross Country were fantastic including Shane and Robert Cody Jason and Stephanie. Process felt easy and we closed on a loan.
Shireen and the group at Cross Country were fantastic including Shane and Robert Cody Jason and Stephanie. Process felt easy.
Reply from Shireen Shackelford
June 9th, 2026 08:46 PM
James, I'm glad to hear that you found the process easy with the help of our team at CrossCountry Mortgage. Your kind words about Shireen, Shane, Robert, Cody, Jason, and Stephanie are much appreciated. Thank you for sharing your experience!...
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Overall, my experience with CrossCountry Mortgage was positive, and throughout much of the process it was conveyed that everything was completed and on track for closing.However, that experience was significantly impacted when I was informed...
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Reply from Shireen Shackelford
June 9th, 2026 03:47 PM
Detrius, I appreciate your detailed feedback about your experience with CrossCountry Mortgage. I'm sorry to hear about the last-minute appraisal requirement and the stress it caused during such a critical stage. Clear and timely communication...
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Everyone was very helpful and made the process so much easier.
Reply from Shireen Shackelford
June 8th, 2026 06:44 PM
Lisa, I'm pleased to hear that everyone was helpful in making the process easier for you. Thank you for sharing your kind words about your experience!
Jessie Varnis was responsive and on top of the process for us.
Reply from Shireen Shackelford
June 8th, 2026 03:49 PM
Richard, I'm pleased to hear that Jessie Varnis was responsive and helped guide you through the process. Your feedback is greatly appreciated, and I'm glad we could support you effectively.
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #460626 | Branch NMLS #3029
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 460626
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CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095