Top 5%
Shireen Shackelford at CrossCountry Mortgage
Originating Branch Manager, VP | NMLS #460626
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside... Show More
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8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
I had a great experience with my mortgage company from start to finish. The entire process was handled professionally and efficiently, and the team was always helpful, responsive, and willing to answer my questions. They kept me informed throughout...
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Reply from Shireen Shackelford at CrossCountry...
August 18th, 2026 06:49 PM
Brenda, I'm pleased to hear that you had such a smooth and stress-free experience with us. Your kind words about our team's professionalism and helpfulness mean a lot. Thank you for recommending us and for trusting me with your mortgage needs....
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I had a great experience with Shireen and team from start to finish. The entire process was handled professionally and efficiently. They kept me informed throughout the process. I appreciate their excellent service, and would recommend to anyone...
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Reply from Shireen Shackelford at CrossCountry...
August 18th, 2026 02:10 PM
Brenda, I'm grateful for your kind words and recommendation. It's wonderful to know that you had a great experience with me and my team, and that you felt well-informed throughout the process. Thank you for trusting us with your mortgage needs!...
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Shireen was incredibly professional. She always answered my questions within a timely manner.
Reply from Shireen Shackelford
August 17th, 2026 08:36 PM
Megan, I appreciate your kind words. I'm glad to hear that you found my professionalism and timely responses helpful. Thank you for taking the time to share your experience!
Great people to work with
Reply from Shireen Shackelford
August 12th, 2026 08:24 PM
Madison, I'm glad to hear you found us great to work with. Thank you for your kind words!
Devin Goschinski and Rich Pavlock were great with answering my questions and walking me through the process.
Reply from Shireen Shackelford
August 10th, 2026 01:20 PM
Colin, I'm pleased to hear that Devin and Rich were helpful in answering your questions and guiding you through the process. Thank you for sharing your experience with us.
no comment
Reply from Shireen Shackelford
August 6th, 2026 07:28 PM
Thank you for the 5-star rating, Katharine. I appreciate your support and am here whenever you need assistance.
I worked with Noah and it was great. He is super receptive to questions and explained things very well to me. I would send anyone I know to Noah.
Reply from Shireen Shackelford
August 3rd, 2026 02:09 PM
Matthew, I'm glad to hear that working with Noah was a great experience for you. It's wonderful to know that he was receptive and explained things clearly. Thank you for sharing your recommendation!
Absolutely horrible process! Too many hands in the p0t. Things changing with no explanation. Things happening without our approval. Abysmal understanding how a union works. No say in what was happening and finding out after that we could have...
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As a first time hone buyer I had no idea where to start with understanding what it took to get a mortgage. Shireen, Jessie, and Cody took excellent care of me and thoroughly explained the process. They were quick to reply to my questions and...
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Reply from Shireen Shackelford
August 3rd, 2026 02:18 PM
Elizabeth, I'm pleased to hear that Shireen, Jessie, and Cody provided you with excellent care and clear explanations throughout your home-buying journey. It's wonderful to know that their support left you feeling confident and helped you achieve...
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Everyone was helpful and patient with me during this learning curve. They provided me with good rates, and plenty of beginners assistance to figure out the steps needed to get my foot in the door and through it quite literally.
Reply from Shireen Shackelford
July 28th, 2026 02:31 PM
Donovan, I'm grateful to hear that everyone was helpful and patient as you navigated this process. It's nice to know that the rates and assistance provided were beneficial in getting you through the steps needed. Thank you for sharing your...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #460626 | Branch NMLS #3029
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 460626
Awards
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095