Top 5%
Shireen Shackelford at CrossCountry Mortgage
Originating Branch Manager, VP | NMLS #460626
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside... Show More
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8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
This was my first time buying a home. Any and all questions that I had, you guys were able to answer and guide me through what could’ve been a stressful process. It wasn’t stressful at all. I appreciate all the help and guidance that I got...
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Reply from Shireen Shackelford
July 7th, 2024 12:09 PM
Hi Dakota, thank you for the high rating and for taking the time to share your positive experience with CrossCountry Mortgage, LLC. As a first-time home buyer, it's important to us that you feel confident and well-informed throughout the process....
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Everyone helped me through the process of a quick close and made getting a mortgage easy. It was our first house and we had tons of questions to which they always had the answers! Thank you so much for helping us get our first home!
Reply from Shireen Shackelford
July 6th, 2024 10:50 PM
I'm so glad to hear that you had a positive experience with CrossCountry Mortgage, LLC, Hannah! We strive to make the mortgage process as smooth and straightforward as possible, especially for first-time homebuyers. I'm thrilled to know my...
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Noah and Kayla made buying a first home easier than we ever thought. I would absolutely recommend them to anyone looking to get a mortgage for the first time as they are always willing to help and walk you through some difficult processes that...
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Great experience
Reply from Shireen Shackelford
June 30th, 2024 06:11 PM
I'm thrilled to hear you had a great experience, Douglas! Your feedback means a lot to me and to everyone at CrossCountry Mortgage, LLC. It was a pleasure working with you. Thank you for the excellent rating! - Shireen Shackelford
Excellent service with prompt communication and great explanations of the process.
Reply from Shireen Shackelford
June 27th, 2024 01:17 PM
Thank you so much, Jeremy, for your positive feedback and for giving me a perfect rating. I'm glad to hear that you were satisfied with our service at CrossCountry Mortgage, LLC. Your experience is really important to us and it was our pleasure...
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Noah was very detailed with the information that he provided with the different options for how we could use to configure the loan. Both Noah and Shireen were very quick to respond to any emails we sent.
Reply from Shireen Shackelford
June 26th, 2024 03:33 PM
I'm thrilled to hear about your positive experience, Jason. Your feedback is greatly valued. Noah and I always strive to provide detailed information and swift responses to ensure a smooth loan process. We're glad to know we could help with...
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Shireen Shackelford at CrossCountry Mortgage has received a review with 5 star rating from Jason D
Shireen was always quick to respond, which we really appreciated!
Reply from Shireen Shackelford at CrossCountry...
June 21st, 2024 02:01 PM
I'm thrilled to hear that you felt well taken care of throughout our interactions, Amanda. Making sure all your queries and concerns are addressed promptly is always a priority for me. Your kind words have made my day and I'm so happy you had...
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The whole process was easy and pain free!
Proficient communication. Manageable requests with plenty of time to complete them in. Very knowledgeable and pleasant answering questions and providing information and explanations.
Reply from Shireen Shackelford at CrossCountry...
June 18th, 2024 12:37 PM
Heather, I am thrilled to hear that you had a positive experience with me at CrossCountry Mortgage! Your feedback is highly appreciated, and it's great to know my explanation and communication style were helpful to you. It's always my goal...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #460626 | Branch NMLS #3029
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 460626
Awards
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CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095