Top 5%
Shireen Shackelford at CrossCountry Mortgage
Originating Branch Manager, VP | NMLS #460626
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside... Show More
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8:30 AM to 5 PM
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8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
The experience was very simple and well explained. At no point did I feel like I couldn’t ask a question. I would definitely use you again!
Reply from Shireen Shackelford
July 21st, 2024 03:18 PM
Thank you so much for your kind words, Eric. I'm thrilled to hear that you found the process simple and well-explained. Your satisfaction is my top priority, so I'm glad to know that you felt comfortable asking any questions that came up. It...
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At times we had a difficult time filling things on the computer. At times we felt we weren't told what was going on. Where specifically we were in the process.
Reply from Shireen Shackelford
July 21st, 2024 01:50 PM
I appreciate your feedback, Kathleen. I understand the process can be overwhelming, especially when dealing with technical difficulties. I'll certainly make it a point to provide more detailed updates about the process moving forward. Thank...
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I highly recommend CrossCountry Mortgage! My wife and I just finished the home buying process and feel we were treated as a top priority throughout the entire experience. Everything was completed in a timely manner without any mistakes. Everyone...
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Shireen and her entire team always go above and beyond to ensure the client feels educated and well taken care of. We enjoy working with Shireen's team and understand how hard they work for us every single day!
Reply from Shireen Shackelford
July 20th, 2024 07:31 PM
I enjoyed working with you. Thanks for the great feedback.
Good service
Reply from Shireen Shackelford
July 18th, 2024 01:45 PM
Hi Darren, thank you so much for the excellent rating and your kind words! I'm thrilled to hear you were pleased with the service at CrossCountry Mortgage, LLC. If you ever have any further questions or needs, don't hesitate to reach out. Thanks...
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You guys are awesome
Reply from Shireen Shackelford
July 14th, 2024 11:20 AM
I'm thrilled to hear you had such a positive experience, Ignatius! Your feedback is greatly appreciated. It's always rewarding to help our customers at CrossCountry Mortgage, LLC. If you ever have any future needs or questions, don't hesitate...
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Top notch service and communication. Saving a transaction to close on time and not in July. Saves my clients a couple thousand dollars. Always my go to lender when clients ask me who i recommend.
Reply from Shireen Shackelford
July 13th, 2024 02:28 PM
Thank you for the 5-Star review. If you need anything, feel free to give us a call.
Shireen Shackelford at CrossCountry Mortgage has received a review with 5 star rating from Jill R
Loan was closed a month after expected, buyers items that should have been discovered early on wasn't addressed or discovered in a sufficient time frame.
Reply from Shireen Shackelford
July 9th, 2024 10:03 PM
Thank you for your feedback. Please feel free to connect with us to help us improve our services.
The constant communication and excellent use of technology made this process seamless and Noah was a complete professional, and I recommend him to everyone
Reply from Shireen Shackelford
July 7th, 2024 07:31 PM
I'm thrilled to hear that you had a seamless experience with us, Jill. Constant communication and excellent use of technology are indeed key aspects that we focus on at CrossCountry Mortgage, LLC. We strive to provide professional service at...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #460626 | Branch NMLS #3029
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 460626
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CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095