Top 5%
Shireen Shackelford at CrossCountry Mortgage
Originating Branch Manager, VP | NMLS #460626
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside... Show More
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Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
Overall the information was easy to get and when we had questions we got fast responses.
Reply from Shireen Shackelford
August 24th, 2024 12:41 PM
I'm really pleased to hear that you found the process to be easy and efficient, Alexander! Communication is key in our line of work at CrossCountry Mortgage, LLC, so I'm glad that our quick responses were able to assist you. Thank you for the...
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They are easy to work with and very helpful with providing information when you have questions. They also take the time to inform you about things if you are unsure.
Noah was the best. It was my 1st house and I was clueless. He help me every step of the way.
Reply from Shireen Shackelford
August 18th, 2024 04:11 PM
I'm so pleased to hear about your positive experience, Misty! It's always a joy to assist first-time home buyers, and I'm thrilled I could provide the guidance you needed. Remember, if you ever have any other mortgage-related questions in the...
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Was great no problems at all
Reply from Shireen Shackelford
August 15th, 2024 01:55 AM
Thank you for your positive feedback, John. I'm pleased to hear that you had a smooth experience with CrossCountry Mortgage, LLC. Your satisfaction is always our priority. Looking forward to assisting you in the future.
The entire team was professional and help. I was walked through the process with care due to me being a first time homebuyer. All of my questions were answered
Reply from Shireen Shackelford at CrossCountry...
August 12th, 2024 11:50 AM
I'm thrilled to hear about your positive experience, Topeka. Nothing makes me happier than guiding first time homebuyers, like yourself, through the mortgage process with ease. I'm here to ensure your questions are always answered and you feel...
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Great experience
Reply from Shireen Shackelford at CrossCountry...
August 11th, 2024 12:25 PM
Thank you so much for your feedback, Gerald. I'm delighted to hear that you had a great experience with us at CrossCountry Mortgage. Your satisfaction is our top priority, and your positive review means a lot. Don't hesitate to reach out for...
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Things just didn't go smoothly.
Reply from Shireen Shackelford at CrossCountry...
August 9th, 2024 04:20 PM
I'm sorry to hear that your experience wasn't as smooth as we both would have liked, Lonni. At CrossCountry Mortgage, we always aim for top-notch services for our clients. Could you please share further details about what went wrong? This will...
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I couldn’t have asked for a better first-time home owning experience. Noah took the time to explain in detail what I was getting into which greatly helped as I was out of my depth. He was compassionate, patient and ultimately cared and wanted...
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Reply from Shireen Shackelford at CrossCountry...
August 8th, 2024 01:07 PM
Hi Kristen, thank you so much for your high rating and for taking the time to leave such an amazing review. It was a pleasure to work with you and help you navigate the mortgage process for your first home. I'm delighted that you found our...
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Highly recommended. They’re quick, simple and caring. They want you to understand all the aspects so you feel less like a fish out of water and more a king (or queen) of the jungle walking with confidence. Their hybrid structure made closing...
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The process went very smoothly everyone I talked to was very helpful, nice and prompt in their responses.
Reply from Shireen Shackelford at CrossCountry...
August 7th, 2024 11:35 AM
Thank you, Andrew, for your wonderful review! I'm delighted to hear that you found the process smooth and our responses prompt and helpful. It was truly a pleasure supporting your mortgage needs at CrossCountry Mortgage and I'm thrilled to...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #460626 | Branch NMLS #3029
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 460626
Awards
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095