Top 5%
Shireen Shackelford at CrossCountry Mortgage
Originating Branch Manager, VP | NMLS #460626
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside... Show More
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Business Hours
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8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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closed
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Reviews from Web
Absolutely no personal communication. Too many emails. A phone call to explain processes would have been appreciated. We wanted one person for a contact, instead there were several. Poor communication between personnel. I still don't know when...
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From the outset of working with Noah Rosen to get an expedited mortgage pre-qualification, through keeping me on track with required tasks for me through the application and underwriting process, the entire team was very thorough. This helped...
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Reply from Shireen Shackelford
September 28th, 2024 10:36 PM
Thank you so much for the glowing 5-star review, Robert! It's great to hear that you felt well-supported by our team at CrossCountry Mortgage, LLC throughout your entire process. Noah, Kayla, and the rest of us always strive to provide diligent...
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Great communication. Very friendly
Reply from Shireen Shackelford
September 16th, 2024 12:16 PM
I'm delighted to hear that you had a positive experience, Kenneth. Your kind words regarding my communication and friendliness are greatly appreciated. I strive to provide the best service to all my clients at CrossCountry Mortgage, LLC. I'm...
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Forced us to pay off debt through the loan without giving us option to pay off on our own. Made us do all the work to get statements then didn't even mail in the checks to creditors. Instead they were mailed to us even though we were able to...
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Good Professional Service, Friendly knowledgeable staff.
Reply from Shireen Shackelford at CrossCountry...
September 10th, 2024 01:45 AM
Thank you so much for your positive feedback, Jordan. We're delighted to hear that you found our service professional and our staff friendly and knowledgeable. Your rating of 4.75 out of 5 stars means a lot to us. It's always a pleasure to...
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Shireen was a pleasure to work with. She made the process very easy, was very informative, friendly and kept us informed at each step of the way through the process. I would certainly recommend Country Mortgage and specifically Shireen to my...
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Reply from Shireen Shackelford
September 7th, 2024 04:36 PM
Hello Colin, thank you so much for your glowing review! I'm thrilled to hear that you found the process easy and informative. I strive to keep my clients informed every step of the way, and your feedback validates those efforts. It was a pleasure...
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Noah and the team were awesome, helpful and communicated well.
Reply from Shireen Shackelford
September 6th, 2024 04:08 PM
I'm thrilled to hear you found our service excellent, Claudia! We strive to provide efficient communication and helpful assistance to our clients here at CrossCountry Mortgage, LLC. Your kind words and 5-star rating are greatly appreciated....
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Everyone was very responsive and helpful. Made buying my first home stress free!
Reply from Shireen Shackelford
September 2nd, 2024 09:26 PM
I'm thrilled to hear your first home buying experience was stress-free, Grant! Being responsive and helpful is always our aim at CrossCountry Mortgage, LLC. Thank you for your 5-star rating, and please don't hesitate to reach out if you have...
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Overall support
Reply from Shireen Shackelford
August 30th, 2024 01:22 PM
Thank you so much, Kevin, for your glowing review. I'm pleased to hear that you're satisfied with the overall support provided. It's vitally important to me and the team at CrossCountry Mortgage, LLC that we deliver top-notch service to our...
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Very knowledgeable and patient. Helped us every step of the way and what options were going to best for us.
Reply from Shireen Shackelford
August 30th, 2024 02:01 AM
Thank you so much for the kind words, Bryan. I'm really glad to hear that you felt supported throughout your experience with CrossCountry Mortgage, LLC. My aim was to ensure you were well-informed and confident in your choices. Do reach out...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #460626 | Branch NMLS #3029
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 460626
Awards
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CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095