Top 5%
Shireen Shackelford at CrossCountry Mortgage
Originating Branch Manager, VP | NMLS #460626
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside... Show More
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Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
They were efficient,flexible and ansewered all of my questions. They closed in a timely matter along with working hard to get me the best rate.
Reply from Shireen Shackelford
October 22nd, 2025 02:20 PM
I'm pleased to hear that the process was efficient and flexible for you, Kimberly. Answering all your questions and helping secure the best rate are always key priorities for me. Closing in a timely manner is something I strive to achieve for...
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Shireen Shackelford at CrossCountry Mortgage has received a review with 5 star rating from Kimberly D
Very easy process!! Everyone was super nice and professional.
Reply from Shireen Shackelford
October 14th, 2025 01:27 PM
It's good to know you found the process to be very easy, Maria. I strive to maintain professionalism while creating a friendly atmosphere. Thank you for sharing your feedback on your experience with CrossCountry Mortgage, LLC.
Fast friendly andeasy and easy to deal with!
Reply from Shireen Shackelford
October 13th, 2025 02:47 PM
It's great to hear that you found the process fast, friendly, and easy. It's always my aim to make things as straightforward as possible for my clients. Thank you for taking the time to share your positive experience with CrossCountry Mortgage,...
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I think my loan had a lot of hiccups however, Noah was AMAZING! Special shoutout to him who answered, was available even on weekends for everything. He is an asset and makes it smooth.
Reply from Shireen Shackelford
October 7th, 2025 04:03 PM
I appreciate your feedback, Nisha. I'm glad to hear that Noah was able to provide such great support throughout the process, even being available during weekends. It's important to have someone dependable during those hiccups, and I'm pleased...
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Friendly, professional and thoughtful!
Communications was good with everyone, even when it was easy to figure things out on our own. It didn't feel like we were inconveniencing you or being a "bugaboo", LOL. Communication is strongly the key to a customer's heart, well-being and...
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Communications was good with everyone, even when it was easy to figure things out on our own. It didn't feel like we were inconveniencing you or being a "bugaboo", LOL. Communication is strongly the key to a customer's heart, well-being and...
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Good communication and efficient processing of required documents to process my loan quickly.
Process was quick and easy, everything went super smooth. You guys made everything easy to understand.
Reply from Shireen Shackelford
July 31st, 2025 12:34 PM
I'm pleased to hear that you found the process quick and easy, Skylar. Making sure everything goes smoothly and is easy to understand is always my goal. Thank you for trusting me with your needs at CrossCountry Mortgage, LLC. Your feedback...
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #460626 | Branch NMLS #3029
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 460626
Awards
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CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095