Top 5%
Shireen Shackelford at CrossCountry Mortgage
Originating Branch Manager, VP | NMLS #460626
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM(Open now)
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Reviews from Web
dealing with trying to get information , nor being kept up-to-date in a timely manner, being told the contract couldn't be altered, only given short periods of time to sign something that i was disagreeing with. the list goes on. being well...
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The requests for information that was both dplicated and in some cases in a specific format that was difficult to get , along wiht multiple itterative request made the process annoying and frustrating
Highly recommend CrossCounty and every one part of the team. We worked a little with Shireen, but our major contact was Devin. Devin is such an awesome individual. We are extremely grateful to have had the chance to have him work with us on...
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Answered out questions every step of the way. Even though we are first time home buyers, they helped us feel at ease and quickly helped us out whenever we needed.
Reply from Shireen Shackelford
November 17th, 2025 04:32 PM
It's great to know that you felt at ease throughout the process, Frederic. Ensuring that your questions are answered and providing support, especially for first-time home buyers, is very important to me. Thank you for trusting me at CrossCountry...
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Communication and timely
They answered a lot of our questions before we could do any of the refinancing
Reply from Shireen Shackelford at CrossCountry...
November 10th, 2025 07:11 PM
I'm pleased I could provide the information you needed before starting the refinancing process, Deborah. It's important to me to address any questions that come up along the way. Thank you for sharing your experience with CrossCountry Mortgage,...
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Continually providing great service along with positive results helping clients get approved
Reply from Shireen Shackelford at CrossCountry...
November 10th, 2025 02:39 PM
I enjoyed working with you. Thanks for the great feedback.
It was a wonderful experience working with them. It was a quick and easy process
Reply from Shireen Shackelford at CrossCountry...
November 10th, 2025 05:30 PM
I'm glad to hear that your experience was so positive, Cheyenne. I always aim to make the process quick and easy for my clients. Thank you for your kind words about working with me at CrossCountry Mortgage, LLC.
Shireen Shackelford at CrossCountry Mortgage has received a review with 5 star rating from John B
The whole team works hard for my clients and I know that when I have a deal with Shireen it will be handled professionally and with care.
Reply from Shireen Shackelford at CrossCountry...
November 10th, 2025 06:38 PM
I really appreciate the feedback and am looking forward to working with you again.
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Cleveland, OH. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #460626 | Branch NMLS #3029
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Year Started
2003
Time Zone
Eastern Standard Time (EST)
Licenses
- 460626
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CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095