True North Yates Group- Southwest Funding
Branch Manager
Purdue University
For more than two decades, Southwest Funding has been helping people like you to find a great home loan. Today we are still thriving, thanks in part to happy customers who have spread the word about what our company is doing to help borrowe... Show More
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Reviews from Web
More proactive with communication, exercise pat and be less rude. Some buyers take time to understand the process. Mak out time to call and explain. Talk slowly and show less frustratio. At the end of the day it's business not a favor.
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Reply from Shay Yates
December 22nd, 2025 08:51 PM
Thank you for taking the time to provide your feedback, Marceline. I’m sorry to hear that your experience didn’t meet expectations. I understand how important it is for clients to have clear communication throughout the process. Please know...
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True North Yates Group- Southwest Funding has received a review with 5 star rating from Josh
Reply from Owner
October 1st, 2025 08:09 PM
Thank you so much for your 5-star rating, Josh! We're thrilled to hear that you had a positive experience. If you have any questions or need further assistance, don't hesitate to reach out. We're here to help!
Shay is a fantastic person to do business with!
Reply from Shay Yates
December 17th, 2025 05:00 PM
Really appreciate your kind words and the 5-star rating, Joshua! It was a pleasure doing business with you, too. Looking forward to our future collaborations. Thanks for choosing Lower!
Just the understanding of what I wanted and helping me during a difficult time
Reply from Shay Yates
December 17th, 2025 05:00 PM
I'm truly humbled by your positive feedback, Janice. It was my pleasure to assist you during that challenging period. Your satisfaction is always my top priority, and I'm glad that I was able to meet your expectations. Please don't hesitate...
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Shay's overall knowledge of the loan process was very helpful. She was always pleasant to talk to and was very reliable when I had a question. Jimi, Shay and Christian made this real estate transaction incredibly easy for us
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Reply from Shay Yates
December 17th, 2025 05:00 PM
I'm thrilled to hear that you had such a positive experience, Rickey! I do my best to make the loan process as smooth and understandable as possible, so I'm glad that came through. I'll be sure to pass your kind words along to Jimi and Christian...
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Excellent communication, updates, guidance through the process
Reply from Shay Yates
December 17th, 2025 05:00 PM
Noel, I'm so pleased to hear that you had a positive experience with the communication, updates, and guidance throughout the process. It's great to know that our work met your expectations. Your feedback is highly appreciated, and your satisfaction...
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Shay was awesome. She gave us a great deal of personal support. She made us feel comfortable the entire process
Reply from Shay Yates
December 17th, 2025 05:00 PM
I'm thrilled to hear that you felt comfortable throughout the entire process, Scott. It was my pleasure to provide you with personal support and help you get a great deal. Your kind words and fantastic rating are greatly appreciated! I'm here...
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Very knowledgeable, answers were given in a timely manner and friendly service
Reply from Shay Yates
December 17th, 2025 05:00 PM
So glad to hear that you had a positive experience, Justin! Your feedback is greatly appreciated, and I'm thrilled to know you found the service friendly and timely. Your satisfaction is my top priority at Lower. Don't hesitate to reach out...
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Everything
Reply from Shay Yates
December 17th, 2025 05:00 PM
Thank you, Michelle, for your kind rating. It's great to see you had a satisfactory experience with Lower. If you have any suggestions or comments to further improve our services, please feel free to share. We look forward to serving you in...
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True North Yates Group- Southwest Funding has received a review with 5 star rating from Cindy K
Reply from Shay Yates
October 21st, 2024 08:59 PM
I'm absolutely thrilled to hear that you've given me a 5-star rating. Your satisfaction is my highest priority, and I'm glad I was able to meet your expectations. I'm always here to assist you with any needs you may have. Thanks a bunch for...
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About
For more than two decades, Southwest Funding has been helping people like you to find a great home loan. Today we are still thriving, thanks in part to happy customers who have spread the word about what our company is doing to help borrowers get a home loan that fits their situation in an enjoyable and timely way.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
Medical Professional Mortgages
USDA Loans
Non-QM
Specialities
DSCR
Bank Statement
HELOC
VA Loans
FHA Loans
First Time Homebuyers
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Education
- Purdue University
- The University of ArizonaProject ManagementBachelor's DegreeAug 2017 -May 2020
Positions
- Southwest Funding - Branch Manager Dec 8th, 2025 - Current
- Lower Mortgage - Branch Manager Jul 29th, 2024 - Dec 8th, 2025
Memberships
- GSBOR
- REALTOR Missouri
- NAMB
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2021
Time Zone
Central Standard Time (CST)
Licenses
- Arkansas 124728
- Delaware MLO-2172921
- Florida LO93196
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Gallery
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+11
Achievements
- Class of 2025 Greater Missouri Woman Challenge
Hobbies
- Outdoors
- Travel
- Community Events
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Additional Information
Payment Methods
- Financing Available