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Shawn Chappell at Waterstone Mortgage NMLS #4...
Sales Manager / Senior Loan Officer
With over 15 years as a home loan advisor, Shawn specializes in personalized mortgage solutions that align with his clients' financial goals. His expertise goes beyond standard mortgages, he helps clients build lasting wealth through strate... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Smooth. Easy to work with.
Reply from Shawn Chappell
December 18th, 2025 02:42 PM
I'm glad to hear that you found the process smooth and easy to work with. If there's anything else I can assist you with, please feel free to reach out.
There were multiple times where Valerie seemed confused or something similar. And it leaves a poor taste in my mouth that she thought the entire day before my closing was actually two days before my closing. So I didn't get final documents...
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Reply from Shawn Chappell
November 25th, 2025 08:22 PM
Mary, thank you for bringing these issues to my attention. I apologize for any confusion or stress experienced during the process, especially regarding the timing of your closing documents and discrepancies you noticed. It's important that...
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Shawn is kind and helpful and completely nonjudgemental in a process that has always felt invasive and mildly demeaning. Shawn did not make Us feel that way at all.
Reply from Shawn Chappell
November 24th, 2025 04:13 PM
Kristin, I appreciate you sharing your experience. It’s important to me that you felt respected and at ease throughout the process. If there's anything more I can do for you, please let me know.
Shawn was over the top amazing to work with as we purchased our first investment property. The knowledge he shared from his years of experience were invaluable in helping us feel confident moving forward.
Shawn was over the top amazing in giving us confidence and working knowledge as we purchased our first investment property. He took lots of extra time to share his years of knowledge and give us a leg up as we looked at financing options and...
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Reply from Shawn Chappell
November 21st, 2025 04:32 PM
Lauren, thank you for your feedback. I'm glad I could provide you with the confidence and information needed as you ventured into purchasing your first investment property. Taking the time to share insights and help you explore financing options...
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Shawn and Valeria were both amazing with great communication. We are very appreciative of their hard work.
Reply from Shawn Chappell
November 20th, 2025 08:50 PM
I'm glad to hear you appreciated the communication and efforts from Valeria and me, Julian. Your acknowledgment means a lot to us. If you have any questions or need further assistance, feel free to reach out.
Shawn was a great communicator! Anytime we would reach out with questions he would get back to us very quickly and clearly explain everything to us. He worked very hard to earn our business when there were a few hiccups in the beginning and...
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Reply from Shawn Chappell
November 20th, 2025 06:58 PM
Debra, I'm grateful for your feedback. It's important to me that communication is clear and prompt, so I'm glad to know you felt supported throughout the process. Navigating those initial challenges together was a key focus and I'm pleased...
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Shawn was a great communicator and did a great job of working with us to get us our loan. Would definitely recommend him and would be happy to work with him in the future if the opportunity presents itself.
Reply from Shawn Chappell
November 20th, 2025 06:49 PM
I appreciate the kind words, Russell. I'm pleased to know that my communication and efforts met your needs during the loan process. Your recommendation means a lot, and I'd be happy to work with you again if the opportunity arises. If you have...
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Shawn explained everything in as many phone calls, in person meetings or emails as it took to make sure we understood every part of the process along the way.
Reply from Shawn Chappell
November 19th, 2025 07:14 PM
Thank you for sharing your experience, Jessica. I'm pleased to hear that my efforts to thoroughly explain each part of the process were helpful. Ensuring you felt informed every step of the way was a priority. If you have any further questions...
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Consistent and clear communication. Met expectations. Followed through on promises.
Reply from Shawn Chappell
November 12th, 2025 03:15 PM
I appreciate your feedback, Mark. It's reassuring to know that the communication was consistent and clear throughout the process. Meeting expectations and keeping promises are important to me, and it's good to hear that you felt this was achieved....
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About
With over 15 years as a home loan advisor, Shawn specializes in personalized mortgage solutions that align with his clients' financial goals. His expertise goes beyond standard mortgages, he helps clients build lasting wealth through strategic home financing. As a real estate investor himself, Shawn offers valuable insights into property investment. Outside of work, he enjoys time with his wife, Courtney, and their three boys.
Products & Services
Mortgage Loan Officer
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Year Started
2000
Time Zone
Central Standard Time (CST)
Licenses
- NMLS #473668
Awards
Disclaimer
State of Iowa Exempt Company Registration #2009-0102.State of Idaho Licensee Exempt.Iowa Master Loan Company Registration #88883361 (Regulated Lender Loan Company License).Illinois Residential Mortgage Licensee # MB.6760383.Idaho Regulated Lender Licensee #RRL-8843.Alabama Consumer Credit Licensee #22162.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License #41DBO-188056.Licenseed by the N.J. Department of Banking and Insurance. Residential Mortgage Lender Branch Licensee. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions