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Shawn Chappell at Waterstone Mortgage NMLS #4...
Sales Manager / Senior Loan Officer
With over 15 years as a home loan advisor, Shawn specializes in personalized mortgage solutions that align with his clients' financial goals. His expertise goes beyond standard mortgages, he helps clients build lasting wealth through strate... Show More
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Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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closed
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Reviews from Web
Thanks Shawn!
Reply from Shawn Chappell
March 11th, 2026 01:59 PM
I'm grateful for your message, Megan. If you ever have more questions or need further assistance, feel free to get in touch.
Always helped me out when I had questions And didn't make me feel dumb for not knowing stuff.
Reply from Shawn Chappell
February 24th, 2026 09:30 PM
Thank you for sharing your thoughts, Marissa. I'm pleased I could assist you and make the process of getting your questions answered feel supportive. If there's anything else you need, please don't hesitate to reach out.
You wanted way too mnay many documents for this loan . Mever had to do that before with any other of our lenders
Reply from Waterstone Mortgage
February 13th, 2026 03:35 PM
Thank you for your feedback, Ashley. We appreciate you sharing your experience.
We understand that the amount of documentation requested may have felt greater than what you’ve experienced in the past. Certain financial profiles and transaction...
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Smooth process and great communication.
Reply from Shawn Chappell
February 16th, 2026 05:11 PM
I appreciate your feedback, Mark. I'm glad to know that you found the process smooth and the communication effective. If there's anything more I can assist you with in the future, please feel free to reach out.
Everything just went so smoothly!
Reply from Shawn Chappell
February 16th, 2026 02:46 PM
Sharyl, I'm pleased to hear that everything went smoothly with your experience. It's always my goal to make the process as seamless as possible. If you have any other needs or questions in the future, don't hesitate to reach out.
They were helpful and sensative to my needs and answered every question I had. Their efficiency in working on my loan helped to get me in my new house on time.
Reply from Shawn Chappell
January 15th, 2026 06:27 PM
Tina, I'm glad to hear you felt supported and that your questions were thoroughly addressed. Efficiency is a priority for me, so it's rewarding to know it helped you settle into your new house on time. If you have any further questions or need...
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Shawn and team were recommended to us from a friend and they made the process super easy, and answered all my questions. Very smooth and straight forward.
Shawn Chappell at Waterstone Mortgage NMLS #473668 has received a review with 5 star rating from Robert G
Reply from Owner
January 8th, 2026 10:57 AM
I appreciate the 5-star rating, Robert. If you ever have any questions or need further assistance, please feel free to reach out.
Shawn did a great job putting our complex financial package together and complete our loan. He understands how to navigate through issues and come up with solutions through a critical thinking process.
Reply from Shawn Chappell
December 29th, 2025 08:01 PM
Thank you for sharing your positive experience. I'm pleased to know that my approach to navigating complex financial packages and problem-solving resonated with you. If there's anything more I can do to assist you, feel free to reach out anytime....
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I feel like the process went very fast and lots of communication
Reply from Shawn Chappell
December 23rd, 2025 02:18 PM
It's great to hear that you found the process quick and communicative. I aim to make things as efficient and clear as possible. If you have any other feedback or need further assistance, don’t hesitate to reach out.
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About
With over 15 years as a home loan advisor, Shawn specializes in personalized mortgage solutions that align with his clients' financial goals. His expertise goes beyond standard mortgages, he helps clients build lasting wealth through strategic home financing. As a real estate investor himself, Shawn offers valuable insights into property investment. Outside of work, he enjoys time with his wife, Courtney, and their three boys.
Products & Services
Mortgage Loan Officer
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Year Started
2000
Time Zone
Central Standard Time (CST)
Licenses
- NMLS #473668
Awards
Disclaimer
State of Iowa Exempt Company Registration #2009-0102.State of Idaho Licensee Exempt.Iowa Master Loan Company Registration #88883361 (Regulated Lender Loan Company License).Illinois Residential Mortgage Licensee # MB.6760383.Idaho Regulated Lender Licensee #RRL-8843.Alabama Consumer Credit Licensee #22162.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License #41DBO-188056.Licenseed by the N.J. Department of Banking and Insurance. Residential Mortgage Lender Branch Licensee. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions