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Shawn Chappell at Waterstone Mortgage NMLS #4...
Sales Manager / Senior Loan Officer
With over 15 years as a home loan advisor, Shawn specializes in personalized mortgage solutions that align with his clients' financial goals. His expertise goes beyond standard mortgages, he helps clients build lasting wealth through strate... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Shawn is great. very responsive and helpful
Reply from Shawn Chappell
May 21st, 2026 01:42 PM
Thank you, Kyle, for your kind words. I'm pleased to know that you found my responsiveness and assistance helpful.
The process was easy to follow, I got many updates to let me know what I needed to do. The team was friendly, and helpful
Reply from Shawn Chappell
May 13th, 2026 02:09 PM
Thank you, Anastasia, for your kind words. I'm glad to hear that the process was straightforward and that you found the updates helpful. It's great to know that my team was friendly and supportive throughout your experience.
I am so grateful that the process for buying a house went as smooth as it did, and mostly thanks to Shawn and his team! He is very patient and answered all of my questions while explaining things thoroughly. He responded very quickly when emailed,...
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Reply from Owner
May 14th, 2026 02:47 PM
Thank you, Ana, for your kind words. I'm happy to hear that the process went smoothly and that my team and I could assist you effectively. It's great to know that the quick responses and accurate estimates were helpful for your budgeting. Your...
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I am so grateful that the process for buying a house went as smooth as it did, and mostly thanks to Shawn and his team! He is very patient and answered all of my questions while explaining things thoroughly. He responded very quickly when emailed,...
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Having the right lender truly makes a difference. As a buyer’s agent helping a client purchase their first home, I really appreciate Shawn and his team—their professionalism, patience in answering all of our questions, and quick communication...
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Reply from Owner
May 12th, 2026 02:48 PM
Thank you, Kristin, for your thoughtful feedback. I'm glad that my team and I could provide the support and communication needed to help your client feel comfortable throughout the process. It's important to me to be there at key moments like...
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Professionalism, quick response time, answered all questions without it seeming like it was a dumb question. Buyer loved the zoom call!
Reply from Shawn Chappell
May 12th, 2026 01:20 PM
I'm pleased to hear that you appreciated the professionalism and quick response time, Kristin. It's important to me that all questions are addressed thoughtfully, and I'm glad the buyer found the Zoom call valuable. If there's anything else...
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Shawn and Valerie were incredibly helpful and personable every step of the way. They answered questions promptly and made the process silky smooth for us as first-time homebuyers.
Reply from Owner
April 8th, 2026 03:07 PM
I appreciate your kind words, Jonny. Making the homebuying journey smooth for first-time buyers like yourself is something I truly enjoy. Valerie and I strive to provide prompt answers and personalized guidance, so it's rewarding to hear that...
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Shawn and Valerie were incredibly helpful and personable every step of the way. They answered questions promptly and made the process silky smooth for us as first-time homebuyers.
Reply from Shawn Chappell
April 8th, 2026 02:41 PM
I'm glad to hear that your experience was smooth and comfortable, Hilary, especially as a first-time homebuyer. It's important to me to be both helpful and approachable throughout the process. If you have any more questions or need assistance...
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Everything was transparent, got a good rate and closed on time.
Reply from Shawn Chappell
April 7th, 2026 02:14 PM
It's great to know that you had a transparent experience and secured a good rate, Jerald. Closing on time is always a priority for me, and I'm pleased it aligned well with your needs. If there's anything more you wish to discuss or if you have...
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Shawn and Valerie made this process easy to follow! They answered questions and provided quick access to documents. Very efficient and organized!
Reply from Owner
April 6th, 2026 06:32 PM
I'm glad to know that you found the process straightforward and efficient, Amber. Providing quick access to documents and addressing your questions are priorities for both Valerie and me. If there's anything else you need, feel free to reach...
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About
With over 15 years as a home loan advisor, Shawn specializes in personalized mortgage solutions that align with his clients' financial goals. His expertise goes beyond standard mortgages, he helps clients build lasting wealth through strategic home financing. As a real estate investor himself, Shawn offers valuable insights into property investment. Outside of work, he enjoys time with his wife, Courtney, and their three boys.
Products & Services
Mortgage Loan Officer
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Year Started
2000
Time Zone
Central Standard Time (CST)
Licenses
- NMLS #473668
Awards
Disclaimer
State of Iowa Exempt Company Registration #2009-0102.State of Idaho Licensee Exempt.Iowa Master Loan Company Registration #88883361 (Regulated Lender Loan Company License).Illinois Residential Mortgage Licensee # MB.6760383.Idaho Regulated Lender Licensee #RRL-8843.Alabama Consumer Credit Licensee #22162.Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Branch License #41DBO-188056.Licenseed by the N.J. Department of Banking and Insurance. Residential Mortgage Lender Branch Licensee. Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions