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Ryan Frantz, Ruoff Mortgage

Name: Ruoff Mortgage - Keystone Crossing
Address: 9100 Keystone Xing Suite 750, Indianapolis, Indiana, 46240
Telephone: +1-317-538-0849
Rating: 4.96

SVP Area Manager | NMLS# 110316 | Ruoff Mortgage N...

Ruoff Mortgage - Keystone Crossing

4.96

(320)

Mortgage

Mortgage Loan Officer

Contact Info

(317) 538-0849

Indianapolis, IN

https://www.ruoff.com/ryanfrantz

Location & Business Hours

Business Hours

Tues

9 AM to 5 PM

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

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4.96

(320)

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Experience.com

4.95

(241)

Zillow

5.0

(3)

Google

5.0

(76)

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The process was easy to follow and I appreciated having a person to ask questions and appreciated all of the quick responses.

Reply from Ryan Frantz

April 29th, 2026 01:14 PM

Congratulations Brett to you and the family! Excited for you to make the move to Michigan. I really appreciate the opportunity to assist you and wanted to THANK YOU. Was a pleasure to serve you. Will be in touch when rates fall and we can see...

Ryan was extremely attentive and sensitive to my personal situation. He was prompt in his responses and always checked in to see if it was a good time to talk or text. He explained the process in a very understandable way.

Reply from Ryan Frantz

April 29th, 2026 01:16 PM

Linda, THANK YOU for the awesome feedback...you are too kind. Was a pleasure to meet you and get to know you. Love we go to the same church! God bless and congratulations on your new home. Ryan

Ryan was willing and able to answer my questions during a somewhat lengthy phone call AFTER normal working hours so that we were able to make an offer on the house we were interested in.

Reply from Owner

April 6th, 2026 02:16 PM

Landon, Thank you so much for the great review on Google. Glenn Davis found you a great home and really glad we could collectively work together to make that deal come together for you. Congratulations on your new home! Ryan

Ryan was willing and able to answer my questions during a somewhat lengthy phone call AFTER normal working hours so that we were able to make an offer on the house we were interested in.

Reply from Ryan Frantz, Ruoff Mortgage

April 6th, 2026 02:16 PM

Great customer service.

Reply from Ryan Frantz, Ruoff Mortgage

March 24th, 2026 09:31 PM

Kacy,Thank you for the awesome feedback. Really appreciate you and Joe letting me help you. Drop me a note if there was something unexpected that happened at closing. I'd like to rectify that or at least make sure it doesn't happen again. Appreciate...

Ryan exceeds expectation with communication, follow-up and the entire process. A standard of excellence to be followed by everyone in the service business.

Reply from Ryan Frantz

March 23rd, 2026 06:33 PM

Joe,THANK YOU. I appreciate this awesome comment more than I can put in words. Appreciate you greatly. Boy did we time this refi perfectly. I'll watch this again for that next step lower on rates...mid 5 will be our next target. Until then,...

Ryan is great - have been working with him for 15 years

Reply from Ryan Frantz, Ruoff Mortgage

March 20th, 2026 07:32 PM

Drake,Thank you very much for the kind words and awesome feedback. Has it been 15 years already?1? WOW! Congrats on the refi...lowest rate we have seen internally in a few years and you timed it right as rates have gone to 6+ month highs right...

Clear communication throughout the whole process and true professionalism.

Reply from Ryan Frantz, Ruoff Mortgage

March 18th, 2026 04:45 PM

Logan!We made it...took some time but we found the rate and finish line on the refinance. Well done. Can't thank you enough for the conversation and collaboration on when we should lock the rate. Timed it perfectly. We'll watch for that next...

Ryan is awesome to work with. He was very knowledgeable throughout the process, and was even patient with us while we were watching the rate market develop.

Reply from Ryan Frantz, Ruoff Mortgage

March 18th, 2026 03:20 PM

Hey Kyle! Appreciate you sending over the great comments. Really appreciate it. So glad we could get this refinance done for you. We will keep chipping away at that rate. Have a great spring and summer and we will look at this again here later...

Communication was exceptional! Made me feel like I was the only person they had to take care of.

Reply from Ryan Frantz, Ruoff Mortgage

March 18th, 2026 01:48 PM

Don, Thank you very much for this incredible feedback. You are awesome my friend. Hope the new home is treating you right. Thank you for the opportunity to assist you once again on your mortgage...you are the best! Appreciate you.Ryan

41–50 of 320

About

Ruoff Mortgage NMLS# 141868 Additional Licenses: KY - MC423296 | OH - MLO.045624.000 | NMLS# 110316. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Down Payment Assistance

Conventional Home Loan

Home Renovation Loan

Mortgage Refinance

Specialities

FHA

USDA