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Ryan Frantz, Ruoff Mortgage

Name: Ruoff Mortgage - Keystone Crossing
Address: 9100 Keystone Xing Suite 750, Indianapolis, Indiana, 46240
Telephone: +1-317-538-0849
Rating: 4.96

SVP Area Manager | NMLS# 110316 | Ruoff Mortgage N...

Ruoff Mortgage - Keystone Crossing

4.96

(320)

Mortgage

Mortgage Loan Officer

Contact Info

(317) 538-0849

Indianapolis, IN

https://www.ruoff.com/ryanfrantz

Location & Business Hours

Business Hours

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

Sat

closed

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4.96

(320)

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5 Star

98%

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Experience.com

4.95

(241)

Zillow

5.0

(3)

Google

5.0

(76)

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This is the second time I have used Ryan Frantz to handle my mortgage. He makes the process effortless and worry-free. He answers questions quickly and thoroughly, and has excellent follow-thru. I cannot recommend him enough.

Reply from Owner

May 27th, 2026 10:50 PM

Bryan,Thanks so much for the awesome Google Review. Awesome of you to take the time to give me this feedback. Really appreciate it. Hope you and J love your brand new home. Love to see some pics once you are all moved in and decorated.Congratulations!...

Reply from Ryan Frantz, Ruoff Mortgage

May 26th, 2026 10:38 PM

Bryan!Congratulations to you and J on your new home. I gotta see some pics of the home once you have moved in. I really appreciate you allowing me to assist on your home purchase a 2nd time. Thank you very much. I will be in touch with first...

Ryan is the best. He's on top of everything.

Reply from Owner

May 26th, 2026 10:39 PM

Gary,Congratulations to you and Monica on your new home. I gotta see some pics of the home once you have moved in and are settled. Dream Home! I really appreciate you allowing me to assist on your home purchase. Thank you very much. I will...

Ryan's service level is above and beyond what we could ask for.

Reply from Ryan Frantz, Ruoff Mortgage

May 26th, 2026 10:40 PM

Gary, Congratulations to you and Monica on your new home. Thank you for the review on both Experience.com and Google! Awesome of you to do both. I really appreciate you allowing me to assist on your home purchase. Thank you very much. I will...

There were a couple of pretty big mistakes that fortunately were caught in time, but if not for the diligence of my father they would have been huge.

Reply from Ryan Frantz

May 26th, 2026 10:43 PM

Really appreciate the feedback Joel. Apologies on the miscue by me a day before closing. Glad Rich was able to help and we could keep things on track. Thank you for the opportunity. I will share once 6 months of payments are made where rates...

Signing process : jumped from signing spot signing spot without being able to read what you were signing Had to read the whole thing, then start signing Closing costs: Was given the number and wired it, then said it was going to be a different...

Reply from Ryan Frantz

May 26th, 2026 10:44 PM

Thank you for your feedback Rich and for helping fix my mistake the day before closing. My apologies that it happened this way. I own it. You were a huge help and I thank you for helping us close on time and being so great thru the process....

Amazing to work with! He's with you throughout the process and responds quickly to and questions. Highly recommend!

Reply from Owner

May 25th, 2026 05:04 PM

Thank you for your kind words, Dotti. I'm glad to know that my responsiveness and support made a positive impact on your experience. If you have any more questions or need further assistance, please feel free to reach out.

Ryan was very knowledgeable and both provided information and answered questions quickly throughout the process. This was the best experience we've had!

Reply from Ryan Frantz, Ruoff Mortgage

May 12th, 2026 04:53 PM

Dotti,Thank you for the excellent review. Glad we hit the mark! Looks like LoanButler may have been a bit short of perfect. We will work on that for you. If there was anything in particular that was lacking let me know. Otherwise, congratulations...

Ryan has been fantastic to work with always responsive in a timely manner. He is very knowledgeable. Very personable just made buying my home an easy transition was a great sounding board couldn't be more pleased and happy

Reply from Ryan Frantz, Ruoff Mortgage

May 12th, 2026 12:48 AM

Kelly, Thank you! You are just too kind. A pleasure to work for and always is a great experience for me. Now, we just need rates to cooperate and we will look to improve on the payment here in the next 6 months. Enjoy your new home! Ryan

I loved the app for loan butler - very easy to use - everyone at Ruoff was very easy to work with

Reply from Ryan Frantz, Ruoff Mortgage

April 29th, 2026 01:12 PM

Ann, Thank you so much for the awesome feedback. Jim and I really appreciate it. Best of luck on your move!!!! Congratulations and will be in touch should rates fall here later in the year. Ryan

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About

Ruoff Mortgage NMLS# 141868 Additional Licenses: KY - MC423296 | OH - MLO.045624.000 | NMLS# 110316. My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Down Payment Assistance

Conventional Home Loan

Home Renovation Loan

Mortgage Refinance

Specialities

FHA

USDA