Phebe Ellis-Roach
Branch Manager
A Monterey High School graduate, I began my career in the mortgage industry at just 17 through a school to work program that allowed me to gain hands on experience while finishing school. Since then, I have dedicated my career to helping pe... Show More
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Reviews from Web
Love working with Phebe. She is GREAT!
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Debbie! Receiving feedback like yours truly validates the hard work we put into making every interaction with Thrive Mortgage a great one. It was such a pleasure working with you too. Thank you for the 5-star rating and for your kind words....
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How easy it was to communicate!
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you so much, Colby, for your outstanding rating and kind words. Thrive Mortgage always strives to maintain clear and efficient communication with our valued customers, and I'm thrilled to hear that we've met your expectations. It was...
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Phebe and her whole team did a fantastic job!!! Throughout the whole process, every detail was communicated effectively and efficiently. I am a first time home buyer and they made this process a breeze! I am beyond impressed by how quick and...
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Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you so much for the glowing review, Katherine! I'm delighted to hear that you had such a positive experience with us at Thrive Mortgage. Ensuring an efficient and easy process for our first-time home buyers is always a top priority for...
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Such a smooth, easy process with great communication through out
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you so much, Celeste, for your kind words and excellent rating. I'm delighted to hear that you found the process smooth and communication effective. At Thrive Mortgage, we always strive to provide the best service to our clients. Looking...
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I love the app and how it allows me to stay in the loop as y’all work your magic! Thank you for all that you do!!!!
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
I sincerely appreciate your glowing review, Taryn! I'm thrilled to hear that our app has helped you feel involved and informed throughout the process. That's exactly what we aim for at Thrive Mortgage. Your kind words are a wonderful encouragement...
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Phebe and her team were great! Always responded quickly when I had questions for my first-time homebuyers! Thank you.
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
I am grateful for your exceptional review, Amy. It was a pleasure helping your first-time homebuyers. My team and I are always looking for ways to improve and make the process as smooth as possible for your clients. We would be honored to work...
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I was hoping for more communication as the buyers agent
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you for your feedback, Rachel. I'm sorry to hear that you found the communication lacking during your process. At Thrive Mortgage, we aim to provide the best service to our customers and continually improve. I will take your feedback...
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She made it a very easy process!
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thanks so much for your kind words Braxton! We have enjoyed helping you thru the process and are excited for you to own your first home. Have a great day!
From the initial contract thru closing date Phebe and her team were in constant communication with myself and customer. Any questions we had were answered very quickly and made us feel at ease. Once I turn a closing over the Phebe, I consider...
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Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thanks, Matt, for trusting us to help your clients and for the stellar review. We are always ready to help your customers reach their goals of homeownership.
Everyone was so helpful with the ensign. I could not have done it beyself!
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thanks, Delsey for allowing us to help you with your goal of becoming a homeowner again. Your prompt response to our requests made our job easier. I hope you enjoy your new home.
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About
A Monterey High School graduate, I began my career in the mortgage industry at just 17 through a school to work program that allowed me to gain hands on experience while finishing school. Since then, I have dedicated my career to helping people achieve homeownership while also mentoring others in the industry. Over the years, many successful loan officers, underwriters, and processors have been part of my team, and I take pride in helping them grow in their careers. With years of industry experience and a passion for service, my goal is to make the home financing process smooth and stress free for every client.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Heloc Loans
Home Equity Loans
Reverse Mortgage Loans
New Construction Loans
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Memberships
- Lubbock Association of Realtors
- West Texas Home Builders Association Lubbock
- NMLS
Addresses and Serving Areas
Primary Serving Area
Year Started
1994
Time Zone
Central Standard Time (CST)
Licenses
- NMLS# 335849
Hobbies
- Spending time with my family at the lake
- Texas Tech Sporting Events (Football and Men's and Women's Basketball)
- Greeting smiling faces at Church On The Rock
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Disclaimer
Not all products are available in all states for all amounts. All mortgage applications are subject to underwriting guidelines and approval. This is not an offer of credit or a commitment to lend.
Equal Housing Lender.
Residential Wholesale Mortgage, Inc. dba RWM Home Loans is licensed by the CA Bureau of Real Estate #01174642 and the CA Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. NMLS #79445