Phebe Ellis-Roach
Branch Manager
A Monterey High School graduate, I began my career in the mortgage industry at just 17 through a school to work program that allowed me to gain hands on experience while finishing school. Since then, I have dedicated my career to helping pe... Show More
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Communication
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you for your feedback, Logan. It's great to hear that you're satisfied with my communication. I always strive to provide clear and prompt responses to all my clients at Thrive. Although, it seems there's still some room for improvement...
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I felt like everyone at Thrive was supportive and wanted success for me just as much as I did! They are a great team and made me feel very welcome in Lubbock!
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Hi Teanna, I'm so thrilled to hear about your positive experience with the team here at Thrive. We always strive to create a supportive and welcoming atmosphere for everyone, so I'm glad to know we succeeded with you. Your success is indeed...
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Working with Phebe and Marita made the process of buying a house feel so easy! We felt comfort knowing they were taking care of everything. They were always available to take our calls and answer any of our questions.
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Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Eric, thank you for taking the time to write this amazing review. I'm thrilled to hear that you found the process easy and comfortable with our team at Thrive. It was a pleasure assisting you and Ashley and I'm delighted to hear that you appreciated...
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Worked with Phebe for years because she's the best .
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you so much, Steven, for the glowing review and the perfect rating! I'm thrilled to know that our years of working together have resulted in such a positive experience for you. I strive to provide the best service to my clients and it's...
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Phebe is generous with her time to help educate the client in the mortgage process
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you so much for the glowing review, Douglas! I value your feedback and am thrilled to hear that you found the mortgage process informative. Here at Thrive, we believe in empowering our clients with knowledge, and I'm glad to have been...
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Phebe and Marita did a fantastic job of communicating throughout the whole process making it clear what was needed and when things were needed
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thrilled to hear you had a positive experience, Grant! Your feedback means a lot. It was a pleasure helping you navigate the process and ensuring you had all the necessary information. Your satisfaction is our ultimate reward at Thrive. Looking...
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You stayed in touch and quickly responded to any questions.
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you for the generous rating, Rusty! Your feedback is greatly appreciated. It's my priority to stay connected and ensure all your questions get addressed promptly. I'm glad to know that you appreciated this aspect of my service at Thrive....
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Lock in my rate and not let it go up. You know the market and I feel very strongly that you let it float knowing how crazy the market was. Do your clients a favor and get them the best interest rate.
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
I appreciate your feedback, Katherine, and I'm sorry to hear that your experience with me did not meet your expectations. I didn't intentionally let your rate float. Your frustration about the floating interest rate is completely understandable....
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Phebe has sold us every home we have purchased since our first in 1993. Even though we are moving out of Lubbock and there was stiff competition with rates, we couldn't imagine doing this next purchase with anyone else!!
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
I'm absolutely thrilled to hear such kind words, Julie! Your trust in me since 1993 really means a lot. It's been a great journey working together on each of your home purchases. Even as you move out of Lubbock, I'm glad to have been able to...
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Phebe is a rockstar and such a pleasure to work with. You can count on her to help with whatever the challenge is. Communication is top notch and she does not mind working after hours and on the weekends.
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thrilled to hear your positive feedback, Cisti! It's always my goal to provide top-notch service and I'm glad I could assist with your challenges. I'm here to help, no matter the time or day. Thanks for the stellar review and for choosing Thrive...
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About
A Monterey High School graduate, I began my career in the mortgage industry at just 17 through a school to work program that allowed me to gain hands on experience while finishing school. Since then, I have dedicated my career to helping people achieve homeownership while also mentoring others in the industry. Over the years, many successful loan officers, underwriters, and processors have been part of my team, and I take pride in helping them grow in their careers. With years of industry experience and a passion for service, my goal is to make the home financing process smooth and stress free for every client.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Heloc Loans
Home Equity Loans
Reverse Mortgage Loans
New Construction Loans
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Memberships
- Lubbock Association of Realtors
- West Texas Home Builders Association Lubbock
- NMLS
Addresses and Serving Areas
Primary Serving Area
Year Started
1994
Time Zone
Central Standard Time (CST)
Licenses
- NMLS# 335849
Hobbies
- Spending time with my family at the lake
- Texas Tech Sporting Events (Football and Men's and Women's Basketball)
- Greeting smiling faces at Church On The Rock
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Disclaimer
Not all products are available in all states for all amounts. All mortgage applications are subject to underwriting guidelines and approval. This is not an offer of credit or a commitment to lend.
Equal Housing Lender.
Residential Wholesale Mortgage, Inc. dba RWM Home Loans is licensed by the CA Bureau of Real Estate #01174642 and the CA Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. NMLS #79445