Phebe Ellis-Roach
Branch Manager
A Monterey High School graduate, I began my career in the mortgage industry at just 17 through a school to work program that allowed me to gain hands on experience while finishing school. Since then, I have dedicated my career to helping pe... Show More
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Phebe was the first professional who did not assume I knew all the jargon of her profession. Her explanations were in plain English with the pros and cons of different scenarios clearly laid out. AND the products were very competitive.
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
So glad to hear your positive feedback, Gordon! It's always my goal to make sure my clients understand each step of the process. I'm thrilled that you found the explanations and options clear and easy to follow. Happy to know you found our...
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From start to finish they were there to help!
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
I'm thrilled to hear that you had such a positive experience from start to finish, Cheyenne! It's always my aim to provide the best service possible at Thrive. Your feedback and your 5-star rating really mean a lot to me. Looking forward to...
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It’s comforting to know you can send a client to them and trust that they are being taken care of, and I don’t have to micromanage that part of my business. Phebe and Marita are rock stars!
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
I'm incredibly grateful for your kind words, Steven. It's wonderful to hear that you can trust us with your clients. We aim to provide a seamless service that allows you to focus on other aspects of your business. Your feedback is much appreciated...
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I wanted to take a moment to express my sincere gratitude for the assistance you both Phebe and Marita provided during my mortgage loan process. Your expertise and dedication made the journey much smoother than I anticipated, and I truly appreciate...
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Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Hi Leslie, I'm thrilled to hear that you had a positive experience during your mortgage loan process. Your kind words mean a lot to both Marita and me. We LOVED working with you. We always strive to provide the best possible service to our...
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Phoebe was on top of our house purchase
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
I'm thrilled to hear that you had a positive experience with your house purchase, Timothy. Your satisfaction is my top priority and I'm glad I was able to deliver on that. I appreciate your 5-star rating and look forward to assisting you in...
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Phebe, Marita and all the team are so helpful! Made my whole home buying experience easy! Answers all questions and very patient for first time buyers!
Highly recommend! Thank y’all again!!
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you so much for the fantastic review and your kind words, John! I'm thrilled to hear that you had such a positive experience with me and the rest of the Thrive team. It was a pleasure working with you and we really appreciate your recommendation....
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Excellent communication and updates on the status.
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
I'm thrilled to hear that you had a positive experience with our communication and updates, LeAnn. It's my priority to keep clients informed and up to date, so your feedback means a lot. Thank you for your high rating and for choosing Thrive...
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Communication
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you for the fantastic rating, Janet! I'm thrilled to hear that you had such a great experience with the communication at Thrive. I strive to provide the best service to my clients and your feedback motivates me to do even better. I'm...
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Communication during the entire process
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
Thank you for your feedback, Stetson. It's great to hear that you found the communication throughout the process satisfactory. At Thrive, we strive to keep our clients informed and engaged every step of the way. Your rating of 4 stars motivates...
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Phebe and her team made this a great experience
Reply from Phebe Ellis-Roach
February 24th, 2025 10:25 PM
I'm so pleased to hear that you had a great experience with us, Cannon! Ensuring customer satisfaction is our main priority at Thrive. I'm glad my team and I could meet your expectations. Your 5-star rating is greatly appreciated. Looking forward...
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About
A Monterey High School graduate, I began my career in the mortgage industry at just 17 through a school to work program that allowed me to gain hands on experience while finishing school. Since then, I have dedicated my career to helping people achieve homeownership while also mentoring others in the industry. Over the years, many successful loan officers, underwriters, and processors have been part of my team, and I take pride in helping them grow in their careers. With years of industry experience and a passion for service, my goal is to make the home financing process smooth and stress free for every client.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Heloc Loans
Home Equity Loans
Reverse Mortgage Loans
New Construction Loans
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Memberships
- Lubbock Association of Realtors
- West Texas Home Builders Association Lubbock
- NMLS
Addresses and Serving Areas
Primary Serving Area
Year Started
1994
Time Zone
Central Standard Time (CST)
Licenses
- NMLS# 335849
Hobbies
- Spending time with my family at the lake
- Texas Tech Sporting Events (Football and Men's and Women's Basketball)
- Greeting smiling faces at Church On The Rock
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Disclaimer
Not all products are available in all states for all amounts. All mortgage applications are subject to underwriting guidelines and approval. This is not an offer of credit or a commitment to lend.
Equal Housing Lender.
Residential Wholesale Mortgage, Inc. dba RWM Home Loans is licensed by the CA Bureau of Real Estate #01174642 and the CA Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. NMLS #79445