Russ Miller
Branch Manager
Founded in 1997, Envoy Mortgage is an independently owned, full-service mortgage lender headquartered in Houston, TX. As a Fannie, Freddie and Ginnie approved seller/servicer, Envoy branches offer a full menu of loan products with locations... Show More
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Reviews from Web
There were some snags but everything worked out.
Reply from James Miller
January 8th, 2025 09:47 PM
I truly appreciate the feedback, Lliz. I apologize for any hiccups experienced during the process, but I'm glad everything worked out in the end. I strive to provide the most seamless experience for my clients at New American Funding, and your...
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Russ is the best!! I have used him in prior refinances and will definitely be using him again in the future.
Reply from James Miller
January 8th, 2025 09:47 PM
I'm truly grateful for your heartfelt review, Teresa. Your continued trust and support means the world to me. I look forward to assisting you with any future refinances. Thank you for choosing New American Funding and for giving a perfect rating....
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Easy to work with
Very professional
Very easy to communicate with
Reply from James Miller
January 8th, 2025 09:47 PM
I'm truly grateful for your positive feedback, Christine. It's fantastic to hear that you found the process of working with me and New American Funding to be straightforward and professional. I strive to provide clear communication for all...
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Russ is so easy to communicate with! He truly made this experience easy and he was able to explain things in a way that was easily understandable. I would recommend him to anyone!
Reply from James Miller
January 8th, 2025 09:47 PM
I'm sincerely grateful for your kind words, Erin. It's always my goal to make the process as smooth as possible and to provide clear explanations. I'm thrilled to hear that you appreciated this aspect of our interaction. Your recommendation...
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Excellent communication with all of the staff. Very knowledgeable and helpful.
Reply from James Miller
January 8th, 2025 09:47 PM
Zach, I'm thrilled to hear that you had such a positive experience with our team at New American Funding. We always strive for excellent communication and to provide knowledgeable and helpful service to our customers. Thank you for taking the...
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Russ and the whole team were great and dedicated to getting the job done!
Reply from James Miller
January 8th, 2025 09:47 PM
I appreciate your feedback, Ed. Our team at New American Funding is indeed dedicated to providing exceptional service. We're glad to hear that your experience was positive and that we could get the job done for you. Your 4.83-star rating is...
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With my boyfriend and I being first time home buyers, Russ ensured that we had every question answered and explained! Super great communication and so helpful. Thank you Russ!
Reply from James Miller
January 8th, 2025 09:47 PM
I truly appreciate your kind words, Amanda. It was a pleasure assisting you and Trey in navigating your first home buying experience. I strive to ensure all my clients are fully informed and comfortable throughout the process. Your feedback...
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Bought 3 investment properties Russ made the transaction smooth. Communication was excellent
Reply from James Miller
January 8th, 2025 09:47 PM
I'm thrilled to hear you had such a smooth experience purchasing your investment properties, Ian. Clear communication is a crucial part of the process, and I'm happy I could assist with that. Your positive feedback is greatly appreciated. Looking...
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Russ was always available day and night!!! Communication was excellent!! The whole team made it happen. Will definitely be doing more investment properties with NAF!!
Reply from James Miller
January 8th, 2025 09:47 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
Russ makes the process very easy. Always available for any questions Great person to work with. Highly recommend him for mortgage needs
Reply from James Miller
January 8th, 2025 09:47 PM
Thank you very much, Jan and Len for your kind words and stellar rating. It's a joy to hear that you both found the mortgage process easy again and that you felt supported throughout. Being available for your questions and providing excellent...
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About
Founded in 1997, Envoy Mortgage is an independently owned, full-service mortgage lender headquartered in Houston, TX. As a Fannie, Freddie and Ginnie approved seller/servicer, Envoy branches offer a full menu of loan products with locations across the U.S. Licensed in 49 states, Envoy branches provide outstanding customer service by offering a full menu of loan products with the tools, expertise and technology needed to support all functions of the mortgage process. For more information. Envoy Mortgage, Ltd. NMLS #6666.
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Mortgage Loan Officer
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Central Standard Time (CST)
Licenses
- NMLS # 454665
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952 Echo Lane, Suite 190 Houston, TX, 77024
(877) 232-2461 or (713) 977-8005
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