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Russell Smith and The Dream Team at ALCOVA Mo...

Name: Alcova Mortgage
Address: 301 Liberty St Ste 100, Whiteville, North Carolina, 28472
Telephone: +1-910-352-6344
Rating: 4.97

Branch Partner | Senior Loan Officer

The Dream Team at ALCOVA Mortgage | Whiteville +1

4.97

(1,675)

University of North Carolina Wilmington

Let me introduce you to "The Experience"! Our Dream Team ensures you receive high level communication, expertise, problem solving, products, & efficiency. At our core, we believe everything comes down to solid relationships, communication, ... Show More

Mortgage

Mortgage Loan Officer

University of North Carolina Wilmington

Contact Info

(910) 352-6344

Whiteville, NC

https://alcova.com/loan-officer/rsmith/

https://teammovemortgage.com

Location & Business Hours

Business Hours

Wed

8 AM to 6 PM

Thu

8 AM to 6 PM(Open now)

Fri

8 AM to 6 PM

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4.97

(1,675)

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This was my first time buying a home. Mr. Russell and his team were very helpful. They explained everything I needed to know and were readily available to answer any questions I had. I would definitely recommend their team! Everyone was so...

Reply from RUSSELL SMITH

January 26th, 2024 02:29 PM

We are thrilled to hear about your positive experience, Edith. Guiding first-time home buyers through this exciting, albeit sometimes confusing, process is one of the aspects I enjoy most about my job. It's fantastic to know that our team's...

Mr Russell has done work with me prior to this transaction and is just as professional or more than last time. Very honest through out. Even though I don't want any more mortgages, I wouldn't hesitate and also wouldn't call any one else but...

Reply from RUSSELL SMITH

January 24th, 2024 07:09 PM

Thank you, Seth, for your kind words and outstanding rating! It's always a pleasure working with you. Your trust and confidence in The Dream Team at Alcova Mortgage means a lot. Our team is always here to assist with any financial inquiries...

Russell Smith and The Dream Team at ALCOVA Mortgage has received a review with 5 star rating from Eric B

Reply from Owner

January 22nd, 2024 06:33 PM

I'm truly humbled by your generous rating, Eric. Providing top-notch service to valued customers like you is always my priority here at The Dream Team at Alcova Mortgage. I'm so pleased to know that you had a positive experience. Please don't...

Russell was available to respond to inquiry even after hours. He did a great job keeping you informed of what was going on at all times.

Reply from RUSSELL SMITH

January 22nd, 2024 06:34 PM

Thank you for your stellar review, Eric. I'm delighted to hear that you appreciated my availability and constant updates. Here at The Dream Team at Alcova Mortgage, we strive to provide exceptional service even beyond the usual working hours....

Russell has been a GREAT help to me over many years ! His experience and expertise in his field with his wealth of knowledge has helped me in purchasing two homes ! I highly recommend him!

Reply from RUSSELL SMITH

December 27th, 2023 05:31 PM

I'm thrilled to hear you had such a positive experience, Kim! It's been a pleasure assisting you over the years and being part of your home purchasing journey. Your trust and recommendation mean a lot to me. I take pride in using my expertise...

Russell has been very helpful in the purchase of two homes. He is full of patience and is always willing to answer any questions. 5 stars!

Reply from RUSSELL SMITH

December 27th, 2023 05:33 PM

Olivia, I'm thrilled to hear that you had a positive experience with our services with the Dream Team at Alcova Mortgage. It has been my pleasure assisting you in purchasing your homes. Your questions are always welcome, and I am here to provide...

Best Mortgage team I have ever worked with!

Reply from Owner

January 8th, 2024 05:54 PM

Thank you so much, Rebecca, for your high rating and for the kind words you expressed about The Dream Team at Alcova Mortgage. We aim to provide the best possible service to our clients and it's always rewarding to hear when we've achieved...

I reached out to Russell after being referred to him and I closed on my house within 1 month. No hiccups at all and he was very upfront with what to expect from the beginning. I really enjoyed working with he and his team. Amy was god sent...

Reply from RUSSELL SMITH

December 27th, 2023 04:12 PM

We are truly glad to hear that you had such a positive experience, Rebecca. It was my absolute pleasure to guide you through the process and make it as smooth as possible. Your words about Amy really warm our hearts as we strive to maintain...

I enjoyed my overall experience with this company and team; I will say that upon rushing a delayed closing date might have hurt in the long run. I discussed with the team about a proposal that was per the time; agreed I would need it and then...

Reply from RUSSELL SMITH

February 27th, 2024 10:46 PM

Thank you for speaking with me CeCe to verify how this was a potential solution to help you not leave any seller paid costs on the table. Fortunately that was not the case, you closed on-time, with the mortgage as promised and with the home...

Access to loan officer and timeliness of all actions

Reply from RUSSELL SMITH

December 27th, 2023 04:14 PM

I'm delighted to hear that you found our services with The Dream Team at Alcova Mortgage timely and efficient. It's my goal to ensure my clients have the best experience in their home financing journey. I'm thrilled that you're satisfied with...