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Russell Smith and The Dream Team at ALCOVA Mo...

Name: Alcova Mortgage
Address: 301 Liberty St Ste 100, Whiteville, North Carolina, 28472
Telephone: +1-910-352-6344
Rating: 4.97

Branch Partner | Senior Loan Officer

The Dream Team at ALCOVA Mortgage | Whiteville +1

4.97

(1,675)

University of North Carolina Wilmington

Let me introduce you to "The Experience"! Our Dream Team ensures you receive high level communication, expertise, problem solving, products, & efficiency. At our core, we believe everything comes down to solid relationships, communication, ... Show More

Mortgage

Mortgage Loan Officer

University of North Carolina Wilmington

Contact Info

(910) 352-6344

Whiteville, NC

https://alcova.com/loan-officer/rsmith/

https://teammovemortgage.com

Location & Business Hours

Business Hours

Wed

8 AM to 6 PM

Thu

8 AM to 6 PM(Open now)

Fri

8 AM to 6 PM

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4.97

(1,675)

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5 Star

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Everyone was so eager to help, even answering my questions no matter the time of day or night!

Reply from RUSSELL SMITH

November 1st, 2024 03:41 PM

Tyler, thank you for the fantastic review and for giving us a perfect rating! I'm excited to hear that you found our team helpful and accessible at all times. Your experience reflects the high standards we set for ourselves at The Dream Team...

Great people to work with very professional.

Reply from RUSSELL SMITH

October 26th, 2024 04:56 PM

I'm thrilled to hear that you found our team great to work with and professional, Virgil. Your satisfaction is our highest priority and it's always rewarding to hear positive feedback. Thank you for taking the time to review your experience...

Russell is very knowledgeable and always willing to answer any questions along the way. Very easy and smooth process. Great guy and team!

Reply from RUSSELL SMITH

October 22nd, 2024 01:15 PM

Thank you, Jeremy, for your kind words and the 5-star rating. I'm pleased to hear that you found my service to be helpful and easy to navigate. Our Dream Team at ALCOVA Mortgage strive to make the process as smooth as possible for our customers....

Understanding the terms of the loans is most important. There were no surprises at the closing table.Communication I avoid bots, answering machine etc. Texts are ok, email is good for complicated or detailed information. However, I avoid doing...

Reply from RUSSELL SMITH

October 20th, 2024 02:43 PM

Hey Keith, I really appreciate your feedback and the perfect rating. I understand the importance of personal communication and I'm glad to hear that you appreciated our responsiveness. It's great to know that even though this transaction was...

Russell Smith and The Dream Team at ALCOVA Mortgage has received a review with 5 star rating from Britt P

Reply from Owner

October 20th, 2024 02:42 PM

Thrilled to know about your positive experience with our Dream Team at ALCOVA Mortgage, Britt! Receiving a 5-star rating from you just made my day. It was a pleasure assisting you. If you have any further needs or questions, don't hesitate...

Everyone was super helpful, and the process was as smooth as possible! I highly recommend this team with ALCOVA. They were patient with me and my questions. This was important to me because this was my first home purchase.

Reply from Owner

October 17th, 2024 04:56 PM

Thank you for the amazing review, Pam! We are so happy to been able to work with you in achieving your dream of homeownership!

Russell Smith and his team are pros. The entire mortgage process was fast, smooth and efficient. Communication was excellent. 10/10 would recommend him and his team.

Reply from Owner

October 17th, 2024 04:57 PM

Thank you so much for the excellent review Tim! It is truly an honor being your mortgage, lender, and being able to help you and buying your new home

Smooth, fast process with excellent communication

Reply from RUSSELL SMITH

October 17th, 2024 05:18 PM

I appreciate your kind words, Tim. It's wonderful to hear that you found the process smooth and fast. I strive to maintain excellent communication with all my clients, and I'm thrilled to see that it made a difference in your experience. If...

The process was made easy and he was helpful throughout the time it took us to get a home.

Reply from RUSSELL SMITH

October 14th, 2024 07:19 PM

I'm thrilled to hear you found the process easy, Britt. It was my pleasure to assist you throughout your home buying journey. Hearing that you're satisfied with my service reassures me that I'm doing my job well. Your positive feedback is greatly...

Everyone was eager to assist with any questions, even if the question was posed to the wrong person. They made this process as smooth as possible.

Reply from RUSSELL SMITH

October 14th, 2024 12:55 PM

I'm thrilled to hear that you had a smooth experience with us, Pam! It's essential for us with the Dream Team at ALCOVA Mortgage to ensure that all your queries are answered, no matter who you ask. Your 5-star rating is greatly appreciated....