Rick Ervin, Ruoff Mortgage
SVP | Area Manager
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Reviews from Web
From start to finish you made the process smooth and easy! Thank you all
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
I'm really happy to hear you had such a smooth experience, Ronald! It was a pleasure to assist you with your purchase. Remember, we're always here at Guild Mortgage should you need any further assistance. Thank you for the kind words and the...
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Go over what people are signing. Do just assume that we are experts at each item just because it was on the disclosure doesn’t always mean we understand why. I’d like to be more educated on what I am signing. This has been a long search for...
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Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
Hi Tammy, I appreciate your feedback and the 4-star rating you gave to me and Guild Mortgage. I understand your concerns about wanting to be more informed during the signing process. Moving forward, I will make sure to provide a more detailed...
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Tegan was super helpful during the whole process. She mentioned that she will be graduating to working independently soon and from my experience with her she is more than ready. She seems super experienced and knowledgable already :)
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
Thank you so much for the glowing review and the 5-star rating, Rachel! I'm thrilled to hear that you found your experience with Tegan to be helpful and satisfactory. It's great to know that her knowledge and experience met your expectations....
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Great service! Friendly and fast!
Reply from Owner
July 25th, 2024 06:17 PM
I'm glad to hear that you had an awesome experience with us, Jerrad! We always strive to provide friendly and efficient service. Your feedback is greatly appreciated. Thanks for your 5-star review.I hope to work with you again in the future!...
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Fast and easy!
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
I'm delighted to hear that you found our process to be fast and easy, Jarrad. It was my pleasure to assist you with your purchase loan. I strive to provide a 5-star experience for every client and I'm glad to know I was able to achieve that...
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Great people and fast workers
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
Hey Jared, thank you for the fantastic review and for the top rating. I'm glad to hear that you were pleased with the speed and efficiency of the service at Guild Mortgage. Our team always aims to provide top-notch service to ensure a smooth...
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I had a lot of questions and Rick was great with answering them quickly and helped get an updated preapproval letter even over a holiday weekend.
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
I'm genuinely pleased to hear that you had a positive experience, James. Your satisfaction and understanding throughout the loan process is my top priority. It was my pleasure to assist during the holiday and provide you with the updated preapproval...
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Rick and Tegan moved fast and helped me every step of the way! Thank you Rick and Tegan!
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
Marty, Tegan and I are always here to make the refinancing process as smooth and quick as possible for our clients. We appreciate the perfect rating and your kind words. If you ever need anything else in the future, don't hesitate to reach...
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Thanks so much for helping to pull together a great transaction! 🙂
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
Kristi! Your positive feedback means a lot to me and my team and I'm glad we could assist with your transaction. Thank you for your 4-star rating! thanks again for keeping us in mind for all of your client needs! - Rick Ervin
Very poor communication. To many hands in the pot. We should only have to deal with one person and not 2.
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
Thank you for bringing this to our attention. We’re sorry that you did not have a good experience. Rest assured; our team will be reaching out to address this matter shortly. Your feedback is valuable to us, and we're committed to resolving...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS: 169457
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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