Rick Ervin, Ruoff Mortgage
SVP | Area Manager
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Reviews from Web
All members of Ricks team were very helpful, and made the process very easy!
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
Kevin, thanks for the great review! I'm really glad to hear that my team made your home purchase process easy. We strive to make things as smooth as possible for our clients, so this is excellent feedback. We appreciate you choosing Guild Mortgage....
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I would recommend Guild Mortgage for anyone looking at buying a home. Tegan, our loan officer went above and beyond to make it a good experience. She was always there from the beginning to the end.
Reply from Owner
February 6th, 2025 02:46 PM
Thanks, Rebecca! I really appreciate you taking the time to share your positive experience. We're thrilled to hear Tegan made your home buying journey so smooth. We pride ourselves on going the extra mile for our clients, and it sounds like...
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This was our first time buying a home. Tegan made it a great experience, even though we had many fallbacks with the sellers agent. She was always on top of everything. She kept us very informed and always answered any questions we had. I was...
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Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
Hi Gary, thank you for your positive review and for giving a 5-star rating. I'm thrilled to hear about your great experience with me during your first home purchase. I know it came with its challenges, especially with the issues on the seller's...
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It would have been better if your staff answered emails and phone calls. Things happen during transactions from time to time but having no ability to reach the lender on a closing day is not acceptable.
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
I'm truly sorry to hear about your experience, Kristi. Communication is an essential part of our service at Guild Mortgage, and I apologize if this standard was not met during your transaction. Your feedback is valuable and will be used to...
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All officers were great at keeping contact. Letting me know all information when needed. Everyone was very kind and very helpful!
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
It's great to hear that you had a positive experience Jonathan! Your feedback is much appreciated and I'm glad to know our team was able to keep you well-informed throughout the process. At Guild Mortgage, we strive to offer top-notch service...
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Rick and his staff. They also said I could keep in touch if I need any help with anything at all. Which I might, I need to switch homeowners insurance companies. But they're awesome. Thank you.
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
Thank you for the glowing review, Jeffrey! I'm thrilled to hear you had a positive experience working with my team and me at Guild Mortgage. We're always here to assist with your needs, so don't hesitate to reach out if you have any questions...
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The communication and support from the Guild team was above and beyond. Thank you!
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
Amanda, I'm thrilled to hear that you had such a positive experience with our team at Guild Mortgage, We strive to provide top-notch service and smooth communication for all of our clients. Your kind words and 5-star rating mean a lot to us,...
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As I was new to this experience, I feel like I should have been told about the fact I could not use my home as collateral or borrow against, once I put it up for sale (a home that is paid off and worth more than what I was needing to borrow)...
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Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
I'm truly sorry that we did not live up to your expectations, Jillian. I understand your frustration regarding your home's collateral and the paperwork issues you've encountered. I assure you that this is not typical of the service we strive...
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Frieda was so great to work with!
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
I'm thrilled to hear that you had a great experience with us, Bethany. We strive to offer top-notch service and it sounds like we hit the mark with you. Thank you for referring Guild Mortgage to your clients, and giving us a 5 star rating....
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All my questions were answered promptly. Entire process was very smooth and completed quickly!
Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
I'm thrilled to hear that you found the process to be smooth and quick, Barb! It's always my goal to provide prompt and accurate answers to all questions. Your positive feedback and rating are greatly appreciated. If you ever have more questions...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS: 169457
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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