Southern Indiana, Fort Wayne, IN

Fort Wayne, IN

4.94

(7,166)

Mortgage

Mortgage Loan Officer

Contact Info

(260) 999-6200

Fort Wayne, IN

https://www.ruoff.com/

Location & Business Hours

Business Hours

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM(Open now)

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4.94

(7,166)

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5 Star

97%

4 Star

3 Star

2 Star

1 Star

We had an excellent experience! Sally made the process quick and easy. She is very knowledgeable and communicative. I’d recommend her 100%!

Reply from Owner

November 13th, 2025 09:19 PM

Amy, I'm glad to hear that your experience was both quick and easy. It's important to me to be both knowledgeable and communicative throughout the process. Thank you for your recommendation! If you ever need further assistance, feel free to...

Sally went above and beyond to help us in a very timely and informative manner. I was shocked how quickly and easily the process went!

Reply from Sally Burks Elmore, Ruoff Mortgage

November 12th, 2025 06:10 PM

Thank you Amy for your wonderful compliments! It was a pleasure helping you and Kyle purchase your dream home! Thank you both for being so responsive in getting us the information to get your loan final approved :-)! Enjoy your new home and...

Gene Cooney, Ruoff Mortgage has received a review with 5 star rating from Amy A

Reply from Owner

November 19th, 2025 05:29 PM

We appreciate your positive rating, Amy. Thank you for choosing Ruoff Mortgage. If you have any questions or need further assistance, feel free to reach out.

It took awhile to get my loan done because of my income pay but Gene was patient in getting everything needed to get the deal approved!

Reply from Gene Cooney

November 19th, 2025 05:30 PM

THANK YOU FOR YOUR KIND REVIEW!!! It was my pleasure working with you and enjoy your new HOME!! CONGRATULATIONS!!

Megan was knowledgeable, friendly and had great advice to help make the process as easy as possible.

Reply from Megan Ogden, Ruoff Mortgage

November 12th, 2025 06:12 PM

I'm grateful for your feedback, Ceara. Making the mortgage process straightforward for you was my aim, and it's wonderful to hear that it aligned with your needs.

Really shocked at all the fees for this and that. Some didn't even make sense or seemed to be pointless fees. $1325 just in various title fees! I'm a newbie so yeah, I wasn't too pleased with fees on top of fees. Seems like everyone has their...

Reply from Scott Phegley, Ruoff Mortgage

November 11th, 2025 06:20 PM

Guy, I understand your concerns about the fees involved in the process. It can certainly be surprising at first, especially when encountering many different charges. I'm glad to know that my communication met your needs and that we were able...

Excellent folks to work with! Actually enjoyed the finance part more than the looking for a home part

Reply from Owner

April 18th, 2026 10:47 AM

It’s great to know you found working with me at Ruoff Mortgage enjoyable, even during the finance portion, Theresa. The process can be daunting, and I'm pleased I could make it a positive experience for you. If there's anything else I can do...

Communication was great! Also, giving us options so we could do what we needed to

Reply from Jamie Stephenson, Ruoff Mortgage

November 11th, 2025 05:26 PM

I'm happy to know that the communication met your expectations, Theresa. Offering you a variety of options is important so that you can make decisions that best suit your needs. If there's anything else you require or additional questions arise,...

Gene Cooney is the absolute best, got me to the closing table quickly and into my new home. He understood my situation and handled it with care and a sense of urgency. Cant thank him enough. Very responsive, i never had to wait very long at...

Reply from Owner

May 6th, 2026 02:35 PM

Thank you so much for the kind words and survey!!! It was my absolute pleasure to work with you and please let me know if you need anything esle.

my loan officer went above and beyond getting me to the closing table quickly, i appreciate the time and effort he put in . highly recommend Gene Cooney from Ruoff mortage !!!!

Reply from Gene Cooney

November 21st, 2025 05:20 PM

I'm thankful for your kind recommendation, Jessica. I'm glad to hear that my efforts made a difference in getting you to the closing table quickly. Your satisfaction is important to me. If you need anything else or have any questions, I'm here...

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Our Company

Year Started

1984

Time Zone

Eastern Standard Time (EST)

Licenses

NMLS ID: 141868

Disclaimer

NMLS CONSUMER ACCESS

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