Northern Indiana, Fort Wayne, IN

Fort Wayne, IN

4.94

(7,007)

Mortgage

Mortgage Loan Officer

Contact Info

(260) 999-6200

Fort Wayne, IN

https://www.ruoff.com/

Location & Business Hours

Business Hours

Tues

9 AM to 5 PM

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

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4.94

(7,007)

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5 Star

98%

4 Star

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1 Star

Stephanie was AMAZING from start to finish! Every question was answered thoroughly and almost as soon as I asked. Updates were provided throughout the process online, via email, call or text. The BEST customer service I have ever received!!!...

Reply from Owner

September 19th, 2025 11:49 PM

Thanks so much Keisha 🫶🏽🫶🏽 it was such a pleasure helping you with the purchase of your home! I wish you nothing but the best in this new chapter!!

Stephanie was AMAZING from start to finish! Every question was answered thoroughly and almost as soon as I asked. Updates were provided throughout the process online via call or text. The BEST customer service I have ever received!!! She is...

Reply from Stephanie Moncayo, Ruoff Mortgage

September 3rd, 2025 03:39 PM

I'm pleased to know that the service I provided met your expectations. It's important to me to ensure all your questions are addressed promptly and thoroughly. Keeping you updated through multiple channels was my priority, and I'm glad it made...

Not very motivated.. staff is also kind of snappy and not very helpful to those who are new to mortgage. They have quite high expectations for first time borrowers.Was denied by ruoff but approved by another. My credit was above 650 and I own...

Stacey is a great and reliable loan officer to work with! She is quick to answer any questions or concerns you may have. She will work tirelessly with you until the deal gets done! I have worked with her as a realtor on several transactions...

Reply from Owner

August 23rd, 2025 07:39 PM

Thank you Audrey! Your support is very important to me, that is why I work hard for you and ALL my customers ❤️

Communication and how she explained everything so I could understand it the way my brain processes thing. overall she did an amazing job!

Reply from Nella Butchbaker, Ruoff Mortgage

April 13th, 2026 08:44 PM

It's great to hear that my communication and explanations were helpful for you, Taylor. I'm pleased that I could assist in a way that made the process clearer for you. Thank you for your kind words and feedback!

This was easily the smoothest mortgage process I have ever been through. Sam was great.

Reply from Samantha Conrad

September 1st, 2025 06:09 PM

I'm really glad to hear that the process went smoothly for you, Jack. It was a true pleasure working with you and I'm delighted to know that everything met your expectations. If there's anything else you need or any future questions, don't...

Very easy and quick.

Reply from Kate Cusack, Ruoff Mortgage

August 22nd, 2025 08:11 PM

Thank you, Andrew!!

Sonia is the very best to work with! We always know and trust Sonia will take great care of us!

Reply from Owner

August 24th, 2025 07:38 PM

Brianne, I'm truly grateful for your trust and kind words. It's incredibly important to me that you feel well-cared-for throughout the process. If there's ever anything more you need or questions arise, I'm just a call away. Thank you again...

This was our fourth time working with Sonia Gunderson, the last three times have been since she has been with Ruoff. She is the VERY BEST! She is incredibly knowledgeable and always has our best interests in mind! We appreciate how hard she...

Reply from Sonia Niccum-Gunderson, Ruoff Mortg...

August 24th, 2025 07:38 PM

Brianne, I'm genuinely grateful for your continued trust and collaboration over the years. It's been a pleasure to assist you through multiple experiences, and I'm thrilled to know that you appreciate the care and diligence I strive to provide....

Jan made everything super east to understand and she used great communication when she needed us to get something done and if we had any questions she was always more than willing to help.

Reply from Jan Edwards, Ruoff Mortgage

September 11th, 2025 04:49 PM

I'm glad to hear that you found the process easy to understand and appreciated the communication. If you ever have more questions or need assistance in the future, don't hesitate to reach out! Congratulations on purchasing your first home!!...

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Our Company

Year Started

1984

Time Zone

Eastern Standard Time (EST)

Licenses

NMLS ID: 141868

Disclaimer

NMLS CONSUMER ACCESS

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