Mason-McDuffie Mortgage, Reno, NV
Reno, NV
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff wor... Show More
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Reno
This place has the worst customer service!! We were told we qualified for a USDA loan. We went out and found a house (we were not in a hurry to buy but with great news of the loan why not). The same day we paid over $400 for an inspection,...
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Reply from Owner
August 7th, 2018 12:00 AM
Hi Mark, this is not something we ever want to hear—that you’re unsatisfied. We gravely apologize for all the went on here. We know we can do better. Please reach out to us at ***************** if you’d like to discuss further. Thank you.
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Franco Manueli
Franco was extremely helpful and accommodating considering we bought a house in Las Vegas and live in New York he explained the entire process in detail and with such patience. His response time was amazing it was like he was next to his email...
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Reply from Owner
March 27th, 2024 12:00 AM
Thank you sincerely for your feedback on the services I provided in the past. It was truly fulfilling to assist you. Your trust means a lot, and I appreciate the opportunity to serve you. I'm eager to continue supporting you and any referrals...
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Franco Manueli
I highly recommend Franco when trying to get a home loan and purchase accomplished. He was very knowledgeable about the business and process, and most importantly, was able to communicate all the details in a personable and friendly way. He...
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Reply from Owner
April 29th, 2015 12:00 AM
Thank you Jeff ! I really appreciate your comments! Thank you for your trust in me!
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Franco Manueli
Franco & his staff were very helpful and informative throughout the process. I would very much recommend them to family & friends.Anytime I would reach out with a question I would get a response the same day. I found the appraisal process to...
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Reply from Owner
March 27th, 2024 12:00 AM
Thank you sincerely for your feedback on the services I provided in the past and for all the referrals you have sent me over the last 8+ years. It was truly fulfilling to assist you. Your trust means a lot, and I appreciate the opportunity...
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Franco Manueli
Franco Manueli is Awesome. He was amazing from start to finish. I can't begin to tell you what an asset he is to your company. He always listens and takes everything you say very seriously. He goes the extra mile to resolve any issues and find...
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Reply from Owner
April 29th, 2015 12:00 AM
Thank you Carrie & Jose. Thank you so much for the kind words. Please keep in touch and let me know if you ever have any questions. Call or email me and I will be there for you. Take care!
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Franco Manueli
Our real estate office represented the seller during the process but found that Franco and his team were very responsive to requests for updates. They were well organized and able to close the loan early. We appreciated their professionalism...
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Reply from Owner
April 29th, 2015 12:00 AM
Thank you so much for the business. I really enjoyed helping your referrals. I look forward to many more together. :)
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Franco Manueli
I wanna say thanks to Franco for all the help on the purchase of my first home. He really made this process stress free specially after I found out about a judgement I got against me. He always had answers to my questions and responded really...
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Reply from Owner
September 26th, 2014 12:00 AM
Thank you Ana!! It was a pleasure working with you on this. I am so happy to see you in your home. I look forward to helping you again in the future. Call me if you ever have any questions.
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Franco Manueli
Best mortgage broker in the business. That simple. Everything went like clockwork in the day where every other lender is typically late closing by several days if not longer. Dennis Kolodin, Designated Broker
Reply from Owner
September 17th, 2014 12:00 AM
Thank you Dennis! It was a pleasure helping you and your client with their loan. I look forward to many more in the future.
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Franco Manueli
Franco was a big help and a very honest man who guided us all the way to the end of our first home purchase. I could not be happier with the quality of service and expertise that he provided us. Thank you so much Franco!
Reply from Owner
March 27th, 2024 12:00 AM
Thank you sincerely for your feedback on the services I provided in the past and for all the referrals you have sent me over the last 8+ years. It was truly fulfilling to assist you. Your trust means a lot, and I appreciate the opportunity...
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for
Franco Manueli
I contacted Sierra Pacific Mortgage after receiving numerous notices in the mail about refinancing and getting rid of my mortgage insurance. I had checked out other companies but was never brave enough to contact them after reading reviews,...
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Reply from Owner
July 30th, 2014 12:00 AM
Thank you Holly! It was a pleasure helping you again. I am so glad you called us, and so pleased you got everything you needed out of your refinance! Please call me if you ever have any questions! Your loan officer for life, Franco.
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About
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1887
Time Zone
Pacific Standard Time (PST)
Disclaimer
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