Mason-McDuffie Mortgage, Reno, NV
Reno, NV
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff wor... Show More
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Kim is the best ever, we love her! Goes above and beyond to assist with anything she can. Trust her to the fullest! Way to go Kim Mac! Keep up the great work.
Kim is just a great person. She is the best at what she does. Thank you
for
Almost nothing electronic worked without a struggle, and I was extremely frustrated when trying to provide docummention. I undstand there needs to be conplete paper trail with the funding process, but it seemed that very often nothing I could...
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Reply from Brandon Huff
August 7th, 2026 01:50 PM
Tobin, I appreciate you sharing your experience with me. I'm sorry to hear about the frustrations you faced with the electronic processes and documentation. I understand how important it is to have clear guidance, and I apologize for any confusion....
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Brandon made the entire process seamless and super comfortable.
Reply from Brandon Huff
August 3rd, 2026 05:12 PM
I'm glad to hear that the process felt seamless and comfortable for you, Wendy. Making sure you have a positive experience is always my priority. If you have any further questions or need assistance, please don't hesitate to reach out.
Kim is very professional and so nice which makes her so easy to work with. She does her job to the tee and never had to worry once that things weren't getting done. She is a pleasure.
Mike was very professional and went above and beyond in getting me into my first home. He took his time explaining things and made the point to educate me through the process.
Informed multiple times that the address on the documents were incorrect, Loan Officer was defensive and insinuated that the fault was with me even though the incorrect address does NOT even exist. Multiple instances of this left the situation...
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Courteou, knowledgeable and quick to respond.
Kim's kept us updated all the way through the process and made it as smooth as possible.
Reply from Kim Marcarelli
July 15th, 2026 12:11 AM
Aaron, I'm so pleased to hear that you felt well-informed and that the process went smoothly. Your trust means a lot to me, and I'm grateful for your kind words. Looking forward to working together again soon.
Jamie was thorough and very knowledgable.
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About
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1887
Time Zone
Pacific Standard Time (PST)
Disclaimer
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.