Mason-McDuffie Mortgage, Reno, NV
Reno, NV
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff wor... Show More
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Jamie O'Brien
Great communication!
Matthew went out of his way to help with the entire process.
Coommunications and assistance were always helpful and quick
Reply from Kim Marcarelli
October 10th, 2025 04:41 PM
Thank you Kristen. Congratulations on your new home!
Mike is by far the best loan officer we have ever worked with. This is the second time my family has worked with him and each time he surpassed all expectations. He is friendly, professional, and very easy to get a hold of if we have any questions....
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Reply from Michael McIntosh
October 8th, 2025 03:49 PM
Hi Cindy, thank you so much for your kind words and for trusting me once again to guide your family through the process! It truly means a lot to know you came back for a second time — that’s the greatest compliment I could receive. Helping...
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Clearer and earlier communication about what is needed at each step of the process, especially paperwork wise. I understand every situation is different, but if we had been provided a list of all the items that would be needed from us both...
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Reply from Kim Marcarelli
October 7th, 2025 05:39 PM
Hi Erin,I'm very sorry your experience was not a smooth as it should have been. I very much appreciate your comments so we can learn how we can do better. Congratulations on your new home! Please don't hesitate to call me should you need any...
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Brandon is very informative and explains scenarios very well. He speaks to clients in sucha way that anyone can understand.
Reply from Brandon Huff
October 6th, 2025 09:03 PM
I appreciate your feedback, Lisa. Making sure my clients fully understand all scenarios is something I strive for, so it's great to hear that this approach is helpful. If there are any other questions or if you need further assistance, feel...
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Did everything possible to get us into the house
Reply from Brandon Huff
October 6th, 2025 03:22 PM
I appreciate your feedback, Nick. Ensuring that you had every possible support during the process was important to me. I'm glad to hear it made an impact as you settled into your new home. If there's anything more you need, please don't hesitate...
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Kim is always a pleasure to work with- she is informative and communicates with both the client and me throughout the loan process. I have total confidence knowing that my client is getting thorough and honest counsel when it comes to applying...
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Reply from Kim Marcarelli
October 6th, 2025 04:31 PM
Thank you so much Diane for such a wonderful review.
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Debbie Wood
Oh geeze, where do I start? She has a great personality and was nice spending time with her. Debbie was always willing to drive up to my house in Stead to help me with understanding my reverse mortgage and for me to sign papers. She was very...
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Reply from Debbie Wood
October 4th, 2025 06:05 PM
Clara, you are such a sweet human being with a great personality. You were so easy to work with, and I will miss our time together. You are so lucky to have your sweet daughter Ana, who looks after you well. Thank you so much for your kind...
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OUr loan was extremely difficult and Brandon made that happen for us.
Reply from Brandon Huff
October 6th, 2025 03:22 PM
I'm really glad to hear that I could assist with your loan, Nicole. Making the process work, even when it's challenging, is something I strive for with every client. If you have any other questions or need further assistance, don't hesitate...
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About
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1887
Time Zone
Pacific Standard Time (PST)
Disclaimer
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