Mason-McDuffie Mortgage, Reno, NV
Reno, NV
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff wor... Show More
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Kathy's knowledge of the home refinancing process and great customer service.
start to finish, Kathy was great… I contacted Kathy on a weekend not expecting to hear from her until Monday and she got back to us within a couple of hours and set an appointment that was convenient for us and make sure we understood terms...
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I have never seen such knowledge and customer service in one transaction!
Reply from Brandon Huff
November 25th, 2025 06:36 PM
I'm glad you had such a positive experience with my service, Jerry. Providing both knowledge and attentive customer service is something I strive for in every transaction. If there's anything else you might need or any questions you have, please...
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My Husband and I worked with Kathy for over a year with the intent to purchase my parents house. She was patient and easy to work with. She always answered my calls and texts. Being first time homebuyers, we were unaware of the process, but...
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Was in regular communication with us regarding our needs. Great service and ensured needs are met.
Ricci did
Thank you for such a great transaction, went smooth and on time!
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Brandon was extremely helpful throughout the entire process, he answered all of our questions quickly and ensured that he helped us to get where we needed with the lending process.
Reply from Brandon Huff
November 18th, 2025 08:10 PM
I'm glad to hear that you felt supported throughout the lending process, Andrew. Assisting you promptly and guiding you to your goals are things I always aim to achieve. If you have any additional questions or need further assistance in the...
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Debbie Wood
Debbie is so good about keeping us, the buyers and the other parties to the transaction updated I never needed to reach out to find out what was happening. She said was on top of it all.
Reply from Debbie Wood
November 18th, 2025 04:58 PM
Thank you so much for your kind words. I appreciate you!
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Brandon is a great communicator and his knowledge is evident throughout the home buying process! Highly recommend!
Reply from Brandon Huff
November 18th, 2025 08:09 PM
I appreciate your feedback, Daniel. It's great to know that my communication and expertise were valuable to you during the process. Your recommendation means a lot, and I'm always here to help with any future needs you might have. Thank you...
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About
At MasonMac, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
1887
Time Zone
Pacific Standard Time (PST)
Disclaimer
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