The Helmintoller Team of ALCOVA Mortgage
Showing You The Way Home
Covington, VA
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals a... Show More
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Jason worked with us throughout the entire process of a refinance. He was wonderful to work with and looked out for our best interest. And he was patient with Us through the process. Great experience and definitely will use Alcova in future...
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Reply from Jason Hall
October 8th, 2025 01:31 PM
Thank you I was glad I was able to help you navigate all the hurdles.
Derik was willing to answer any questions we had, and was very pleasant to work with.
Reply from Derek Pederson
October 13th, 2025 08:20 PM
Knowing that I could answer your questions and make the process pleasant for you means a lot to me. I'm thankful for your kind words and am always here if you need any further assistance.
Consistent communication and better explanations as to who would be communicating with me
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The whole process was super simple with the guidance of Sarah Dudley
Reply from Sarah Dudley
October 9th, 2025 03:39 PM
I'm glad to hear that the process was straightforward for you, Graham. Ensuring a smooth experience is always my priority. If you have any questions or need further assistance, please don't hesitate to reach out.
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Sarah goes above and beyond. She is very knowledgeable in all areas, and she was always there when any questions came about. We are so glad we chose Sarah and her team at Alcova!
Reply from Sarah Dudley
October 9th, 2025 03:39 PM
It's great to hear that you felt supported and informed throughout the process, Paul. Being available to answer questions and provide guidance is something I focus on strongly, and I'm glad that made a difference for you. Your kind words mean...
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I've never experienced greater service and step by step process from anyone better! Jason kept me posted every step of the way of my app and would send and email and follow up with a call or text on things needed. Amazing service!
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Reply from Jason Hall
October 5th, 2025 02:03 PM
Thanks for the kind words and the referral you sent.
Quick reponse time and answered all questions I had which made me more comfortable as a first time home buyer
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Sarah has been an absolute rockstar! She has been pleasant to work with from the first phone call, I made to her about my mortgage. Sarah and her team are always fast to respond to any questions and even when I felt discouraged, she reassured...
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Reply from Sarah Dudley
October 1st, 2025 12:59 AM
It's wonderful to hear about your positive experience, Travis. I’m pleased that my team and I could provide the support and timely responses you needed. It's important to me that clients feel encouraged throughout the mortgage process. Should...
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Matt was exceptional and quick to answer any questions we had. Great Experience!
Reply from Matthew Crizer
October 3rd, 2025 09:15 PM
I'm pleased to hear that you had a great experience and found my responses timely. I'm always here to assist with any questions you might have in the future. Thank you for choosing me for your mortgage needs, Dustin!
Jason's knowledge, pleasant demeanor, always available to answer questions, explained the process so that I could understand.
Reply from Jason Helmintoller
October 1st, 2025 09:52 PM
It's wonderful to know that you found my knowledge and approach helpful, Jacquelyn. Ensuring that the process is clear and that I'm available to answer any questions is important to me. If there's anything else you need or want to discuss in...
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About
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals are here to provide personalized guidance every step of the way.
We take the time to understand each borrower's unique needs, answer questions, and help make the financing process as smooth and straightforward as possible. With a wide range of home loan options and a commitment to clear communication and exceptional service, we're here to help you move forward with confidence.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Time Zone
Eastern Standard Time (EST)
Disclaimer
ALCOVA Mortgage, LLC | NMLS ID# 40508 | (www.nmlsconsumeraccess.org) | 308 Market St. SE, Roanoke VA 24011 | 855.462.5268 | Georgia Residential Mortgage Licensee# 42101 | Licensed by the N.J. Department of Banking and Insurance