The Helmintoller Team of ALCOVA Mortgage
Showing You The Way Home
Covington, VA
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals a... Show More
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Reviews from Web
They were pretty informative on the information along with the videos given to update you on your process of where your at especially me not having experience with a house. The guidance was good to get me where I needed to be to purchase a...
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The portal was fast and easy to use, the girls in the office were very helpful and resourceful, so was Jason Helmintoller.
Reply from Jason Helmintoller
May 7th, 2026 01:10 PM
Cassidy, I'm glad to hear that you found the portal user-friendly and appreciated the support from both myself and the team. Your feedback is valued, and I'm here if you need any further assistance.
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Sarah is such a wonderful person and has been so good to us. Every time we reached out with questions or concerns, she was so kind and respectful and patient. She went above and beyond to help us out. Occasionally we felt a little bit unclear...
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Reply from Sarah Dudley
May 14th, 2026 09:22 PM
Robert, I'm grateful for your kind words and appreciate the feedback. It's appreciated to know you felt supported and respected each time you reached out. I understand that some aspects were unclear at times, and I’m here to provide any additional...
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From day 1...kept me updated and was able to close on the original date. Very friendly and helpful staff.
Reply from Sarah Dudley
May 6th, 2026 05:49 PM
Tracy, I'm happy to know that you felt well-informed throughout the process and that we were able to close on the original date. I appreciate your kind words about the friendliness and helpfulness of the staff. If you ever need anything else,...
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she was fast and was on top of everything and if I had any questions she answer them and she helped me with things that I didn't understand
Reply from Leslie Currle
May 5th, 2026 01:39 PM
I'm glad to hear that I could assist you effectively, Joseph. It's important to me to be responsive and helpful with any questions you have. If there's anything else you need, please feel free to reach out.
Being patient while gathered info you
Reply from Jason Helmintoller
May 5th, 2026 02:54 PM
Perry, I appreciate your recognition of my patience during the information-gathering process. It's important to me that you felt supported throughout. If there's anything else I can help with, please let me know.
Smooth and as painless as possible Really appreciate Jason's help!
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Very informative , made everything on my end easy and stress free, great to work with!
Reply from Jason Hall
April 30th, 2026 02:38 PM
Thanks for trusting me with your mortgage and look forward to seeing what you do with the place.
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was aggravated in the beginning about the different loan options when we asked about the route we took from the beginning all ended up working out. was well aware of our poor credit but felt kinda out the loop on somethings far as closing dates...
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Reply from Jason Hall
April 29th, 2026 08:10 PM
I understand the aggravation in the beginning and apologize for the inconvenience this one had some hurdles we had to overcome and glad everything worked out. Scheduling a closing date can be tricky with attorney and work schedules.
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Your kindness
Reply from Sarah Dudley
May 1st, 2026 11:39 AM
Grace, I appreciate your kind words. If there's anything else I can do for you, please don't hesitate to reach out.
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About
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals are here to provide personalized guidance every step of the way.
We take the time to understand each borrower's unique needs, answer questions, and help make the financing process as smooth and straightforward as possible. With a wide range of home loan options and a commitment to clear communication and exceptional service, we're here to help you move forward with confidence.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Time Zone
Eastern Standard Time (EST)
Disclaimer
ALCOVA Mortgage, LLC | NMLS ID# 40508 | (www.nmlsconsumeraccess.org) | 308 Market St. SE, Roanoke VA 24011 | 855.462.5268 | Georgia Residential Mortgage Licensee# 42101 | Licensed by the N.J. Department of Banking and Insurance