First Federal Bank - Overland Park, KS
Overland Park, KS
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Mike’s communications was not quick, he promised to provide me some docs and needed info and never came back to me in time not even until I asked him again after time promised passes already.
Reply from Michael Zerr
September 3rd, 2024 02:44 PM
Basem, I'm sorry to hear that your experience with our team did not meet your standards, nor the standards of our bank. I understand that a member of our management team was in contact with you earlier this morning to discuss your process and...
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Very responsive communicator, empathetic, and was able to push me to a quick close that saved me money. Made a complicated process a lot simpler. I felt like Jennifer really worked for us. Thanks for the great service!
Reply from Jennifer Batterton
September 12th, 2026 12:20 AM
I'm so delighted to hear your feedback, Thomas! It's always my goal to make the process as simple and efficient as possible. I'm glad I was able to assist in your quick close and help you save money. Look forward to working with you again on...
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Matt was very patient with our inquiries throughout the entire process and answered our questions very promptly. His efforts are greatly appreciated.
Reply from Matt Hering
September 12th, 2026 12:26 AM
James, I'm thrilled to hear that you had a positive experience and appreciate your kind words. It was my pleasure to assist you. Your questions and inquiries are always welcome, I'm here to ensure clarity at each step. Thank you for choosing...
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Jeff was very helpful in a very stressful time. He remained calm and collected and told us exactly what was needed and how we could get it to close on our home. Thank you Jeff!
Reply from Jeff McMillin
September 12th, 2026 12:24 AM
I'm really happy to hear that you found my assistance helpful during such a stressful time, Elizabeth. Getting you to close on your home in the smoothest way possible was my top priority. Your feedback means a lot to me and to First Federal...
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We worked with Tony and NBKC bank and for our home purchase as well, and he did an excellent job of explaining the process to us keeping us on track and making everything extremely straightforward. I would totally use him again and we did for...
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Matt was easy to work with and super attentive and responsive to any questions that I proposed.
Reply from Matt Hering
September 12th, 2026 12:26 AM
Hi Courtney! I'm really glad to hear you had such a positive experience working with me. I strive to be attentive and responsive to all my clients' needs, so your feedback is greatly appreciated. Thanks for choosing First Federal Bank and for...
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Jon is very knowledgeable and transparent throughout the whole process with great advice and patience. He also does not make us feel uncomfortable by overall pushy which makes the whole process easy and pleasant. Jon is also easy to reach and...
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Reply from Jon Barrett
September 12th, 2026 12:27 AM
I'm really happy to hear I was able to make your home buying experience easy. I strive to be knowledgeable, transparent, patient, and accessible throughout the homebuying process with my clients, so it is really appreciated that you recognized...
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We found Robb through Zillow for one of the houses that we were considering to purchase. We had a referral to one other lender, but they were rather aggressive and were pushing us to start the loan process before we were ready. Not Robb! He...
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Reply from Owner
September 4th, 2024 12:00 AM
Alan, I appreciated the opportunity to help you both. Congrats on moving closer to the family. Hope to help you or friends in the future. - Robb
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Great communication and efficient service. Thank you again for all your help.
Reply from Scott Austin
September 12th, 2026 12:22 AM
Thanks for your kind words and fantastic rating, Jesse! I'm thrilled to know that you had a positive experience with our communication and service at First Federal Bank. Your feedback encourages us to keep up our high standards. Don't hesitate...
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Jeff is the best. Communication is top tier. Jeff is clear and communicative every step of the way. Customer service at its finest.
Reply from Jeff McMillin
September 12th, 2026 12:24 AM
I'm so grateful for your kind words, Tina-Marie. It's fantastic to hear that you had such a positive experience working with me at First Federal Bank. Communication is a key aspect of what I do, and I'm thrilled to hear that this stood out...
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About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Central Standard Time (CST)
Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.